Brandi Wood
Cassville
Summary
Multi-talented Certified Swing Manager proficient in managing inventory, meeting customer needs, and leading high-performance teams. Well-adapted to dynamic conditions in the restaurant industry and knowledgeable about all areas of operations. Bringing many years of related experience.
Certified Swing Manager possessing strong leadership skills, excellent customer service abilities and adept knowledge of shift operations. Experience includes managing teams, handling cash flow, maintaining safety standards and implementing training programs for team members. Known for improving operational efficiency and overall restaurant performance. Core strengths include strategic planning, problem-solving and staff development. Previous roles demonstrate positive impact on business profitability through effective management practices.
Efficient and productive professional in the food service management field, skilled at completing tasks with speed and accuracy. Possess strong capabilities in inventory management, staff training, and customer service excellence. Excel in leadership, communication, and problem-solving, ensuring smooth operation of food service establishments.
Overview
14
14
years of professional experience
Work History
Certified Swing Manager
McDonald's Restaurant
Cartersville
09.2012 - Current
- Supervised team members during peak service hours to ensure efficient operations.
- Trained new staff on customer service protocols and food safety standards.
- Managed inventory levels and conducted regular stock assessments in the kitchen.
- Coordinated shift schedules to align staffing with expected customer volume.
- Implemented cleanliness standards in dining area and food preparation zones.
- Assisted in resolving customer complaints to maintain satisfaction and loyalty.
- Enforced health and safety regulations to ensure a safe working environment.
- Monitored cash handling procedures and assisted in daily financial reconciliations.
- Resolved customer complaints in a timely manner while maintaining positive relationships with customers.
- Trained new employees on company policies and procedures.
- Performed daily cash register reconciliations and deposits.
- Supervised floor operations during peak hours of business activity.
- Provided guidance on proper use of POS systems for efficient checkout times.
- Ensured compliance with local health codes and safety regulations.
- Conducted inventory audits to ensure accuracy of stock levels.
- Monitored product quality and safety standards.
- Kept premises clean and neat by proactively monitoring all areas of operations.
- Monitored employee performance in order to give guests positive and high-quality service at every visit.
- Developed strategies to increase customer satisfaction and sales.
- Supervised teams' work to maintain consistent quality and performance levels.
- Delegated work to staff, setting priorities and goals.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted staff by serving food and beverages or bussing tables.
- Distributed food to service staff for prompt delivery to customers.
Education
OKEECHOBEE HIGH SCHOOL
OKEECHOBEE , FLSkills
- Food safety
- Inventory management
- POS systems
- Customer complaint resolution
- Staff training
- Team supervision
- Health compliance
- Shift coordination
- Cash handling
- Time management
- Communication skills
- Problem solving
- Leadership development
- Customer engagement
- Health and safety regulations
- Waste reduction
- Employee training
- Food safety compliance
- POS system
- Accurate money handling
- Employee engagement
- Sales support
- Customer service monitoring
- Shift oversight
- Safety control
- Checklist management
- Inventory coordination
- Delegation
- ServSafe food manager
- Front of house management
- Kitchen equipment operation and maintenance
- Managing deliveries
- Professional demeanor
- POS terminal operation
- Employee coaching
- Monitoring food preparation
- Food and Beverage Ordering
- Staff supervision
- Reliability
- Relationship building
- Coaching and mentoring
- Effective communication
- Food preparation
- Team collaboration
- Labor and overhead cost estimation
- Problem-solving
References
References available upon request.
Timeline
Certified Swing Manager
McDonald's Restaurant
09.2012 - Current
OKEECHOBEE HIGH SCHOOL