Brandolyn Johnson Cote
Molena
Summary
Results-driven Territory Supervisor with expertise in regulatory compliance and employee development. Proven track record of implementing effective training programs and marketing strategies that enhance customer engagement and profitable operational efficiency.
In my free time, I am an avid nature lover absorbing hiking trails, waterfalls and harmony specifically throughout state parks. I really enjoy meeting new people, taking in new perspectives and life experiences.
Overview
15
15
years of professional experience
Work History
Territory Supervisor
Security Finance Corporation
Mobile
10.2018 - 10.2024
- Supervised 9 to 11 branch locations across south Alabama, managing $9.7 million in loans and over 8,500 active customer accounts.
- Oversaw training and development of 24 to 28 employees, promoting team members to management positions.
- Ensured compliance with state regulations and company policies, achieving profitable objectives.
- Conducted audits to identify compliance issues and mitigate risks related to theft or privacy breaches.
- Handled HR responsibilities, including recruitment, interviews, hiring, and terminations for direct report employees.
- Developed and facilitated training meetings to meet customer service expectations across all branches.
- Identified improvement areas at territory and employee levels, leveraging market trends for strategic growth.
- Implemented marketing strategies to enhance customer engagement and community involvement.
Branch Manager
Security Finance, Financial Services
Bay Minette and Foley
06.2012 - 10.2018
- Oversaw daily branch operations, ensuring compliance with company policies.
- Developed strategies that enhanced customer satisfaction and service quality.
- Managed staff schedules and coordinated training programs for new employees.
- Increased customer base at both locations by exceeding service needs.
- Handled customer complaints promptly, maintaining high levels of satisfaction.
- Contributed to development of new company policies and procedures for field operations.
- Ensured branch objectives and profits were consistently met and exceeded.
- Developed and built successful teams consistently to ensure profitability and performance.
Small Business Co-Owner
Cote's Music Store LLC
Summerdale
09.2009 - 12.2016
- Managed daily operations of local music store, enhancing sales and customer service.
- Oversaw inventory management, including purchasing and selling of products.
- Established strong relationships with suppliers to ensure optimal stock levels.
- Cultivated community relations by addressing customer needs and building trust.
- Executed marketing strategies and advertising campaigns to boost store visibility.
- Organized local artist performances to engage the community and attract customers.
- Facilitated community involvement initiatives that promoted music development.
- Developed and scheduled music lessons to enhance customer offerings.
Education
Associate of Arts - Criminal Justice
Faulkner State Community College
Bay Minette, Alabma05.2010
Skills
- Regulatory compliance
- Employee development
- Risk management
- Training facilitation
- Marketing strategy
- Customer relationship management
- Communication skills
- Team building
- Recruitment and interviewing
- Human resources management
- Problem solving
- Policy and procedure development
- Sales growth strategies
- Conflict resolution
- Operational efficiency
- Strategic planning
Additional Information
Additional job duty list will be supplied upon request., Additional work history will be provided upon request., References will be provided upon request.
Community Volunteer Work
- Various Community Programs in Baldwin County Alabama, 2007 to 2015
- Relay for Life, 2007 to 2015
- Toys for Tots, 2007 to 2015
- Recreation Soccer League for Central Baldwin County, Development of the league, initiated a 501c volunteer program., 2007 to 2015
- Recreation league teeball and baseball, Coach and Manager, 2007 to 2015
- Boy Scouts of America, Cub Scout Leader, 3 years
- Rosinton Elementary School, Parent Teacher Volunteer, Taught basic science programs and conducted fun science experiments with kindergarteners., 2 school years
Timeline
Territory Supervisor
Security Finance Corporation
10.2018 - 10.2024
Branch Manager
Security Finance, Financial Services
06.2012 - 10.2018
Small Business Co-Owner
Cote's Music Store LLC
09.2009 - 12.2016
Associate of Arts - Criminal Justice
Faulkner State Community College