Brandolynn Yarbrough
Cedartown
Summary
Multi-talented business professional and versatile leader with 22 years of experience in building strategic partnerships, driving consumer engagement, and optimizing processes to enhance service delivery. Proven track record in member engagement, retention strategies, and enhancing overall member satisfaction. Eager to leverage business leadership skills to drive organizational growth and enhance member experiences.
Experienced with coordinating service operations and ensuring high-quality customer experiences. Utilizes effective team management to meet and exceed service goals. Track record of implementing process improvements and resolving service-related challenges efficiently.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Life Services Manager
CareSource
01.2023 - Current
- Assist in the development and provision of Life Services for Medicaid populations, ensuring alignment with organizational goals
- Communicate and promote member enhancement strategies to internal and external stakeholders to foster engagement and satisfaction
- Collaborate with the Member Solutions and Strategy Director to manage the annual operating budget effectively
- Lead local strategy efforts and operational planning to enhance service delivery
- Recruit, develop, and mentor a high-performing team, driving innovation and creativity in service provision
- Oversee the strategic development and execution of community partnerships and accounts, enhancing the organization’s brand presence
- Facilitate collaboration with cross-functional stakeholders, including state agencies, elected officials, community partners, and business leaders to ensure comprehensive service delivery
State Housing Strategy Lead
CareSource
01.2022 - 01.2023
- Responsible for gathering business intelligence and managing research and analysis on housing as a social determinant of health, specialized populations, federal and state legislative proposals and initiatives, new product launches, rules and regulations that may impact the identification of populations in the state of interest with the goal to implement innovative best practice strategies into population health models and meet the triple aim
- Develop and maintain collaborative relationships with high profile external partners that focus on affordable housing development, preservation, policy, and supportive service provision
- Support the management of financial investments made by the Market in affordable housing to ensure all fiscal outcomes are achieved and connections of business needs to the housing providers
- Collaborates with Market Life Service Director, Enterprise Housing Director, and other leadership to evaluate housing opportunities for improved members experience with focus on measurable benefits
- Lead and conduct business process and gap analysis to diagnose process improvement opportunities and to develop re-usable solutions using principles of process excellence and related tools
- Develop and maintain expertise in Federal and state specific requirements that impact housing and the social determinant of health model, and recommend innovative standardized population health strategies while maintaining a disciplined approach when addressing market specific nuances
- Collaborate with Business Development and Integration during the RFP process and the implementation of new lines of business to ensure that responses incorporate the totality of the social determinant of health model and the overall impact of new business on the holistic care of members
- Using data analytics, assist with the identification of opportunities for improvement through collaboration with Population Health Analytics team
- Conduct examination and explanation of complex data relationships to answer questions identified either within the department or by other departments
- Design, implement and evaluate programs that address housing needs with the goal of achieving increased quality and cost effectiveness
- Works closely with product and market teams to understand goals of the product and regulatory guidelines surrounding the products
- Assist in the review of reports and data for pattern identification, special cause variation identification, trend analysis, or other techniques that will reveal intelligence for identification of any associative or causal relationships and provide management level summaries that explain key findings across the organizations markets and products
- Perform any other job-related instructions, as requested
Housing Director
Carrollton Housing Authority
01.2002 - 01.2022
- Direct Housing Department staff and Family Self-sufficiency (FSS) Program staff with knowledge of the critical affordable housing functional areas
- Assess program performances, concerns, trends, and needs through an ongoing quality control and risk assessment process
- Apply analytical and problem-solving techniques to identify financial trends and issues and developing programmatic solutions
- Ensure the efficient deployment of limited PHA resources and funding by conducting long and short-term planning
- Develop financial analytical reports and presenting that data to upper management
- Formulate and ensure policy implementation and provide constructive feedback to the staff and recommendations to the Executive Director to improve program performances
- Analyze data, policies and procedures for the agency’s federal low-income housing programs
- Provide recommendations that impact pending legislation, regulations, or guidelines regarding said programs
- Develop standards, procedures or guidelines and communicate changes to internal and external stakeholders on all income-based housing programs administered by the agency
- Evaluate new or proposed programs, policies, and procedures to determine their impact and need in the community
- Communicate, coordinate, and cooperate with the program implementers, community stakeholders, governmental officials, directors, board members and other key stakeholders on programs and services
- Managing projects with operation, budgeting or strategic planning;
- Conducting financial and risk assessments of financial data for policies, initiatives, and program budgets;
- Providing direction and assistance in applying controlling authorities such as financial laws and regulations for effective program implementation;
- Leading a team, managing or overseeing activities of an office and staff, providing affordable housing program performance oversight
Education
BA - Business Administration and Marketing
University of West Georgia
01.2020
Skills
- Leadership and Team Development
- Partnership Development
- Community Outreach and Engagement
- Strategic Marketing
- Cross-Functional Collaboration
- Consumer Satisfaction
- Regulatory Compliance
- Budget Management
Certification
- Notary Public
- Public Housing Specialist Certification
- Rent Calculation Certification
- Certified Multifamily Housing Specialist
- RAD PBV Specialist
- Supervision and Management Certification
- Housing Choice Voucher Program Management Certification
- Public Housing Management Certification
- Cyber Security and Awareness Certification
Hobbies and Interests
- Family Time
- Working Out
- Art/Dance
- Reading
- Baking
Associations
- Carroll County Chamber of Commerce Leadership Academy Graduate (2016)
- Recognition of Academic Excellence from the University of West Georgia (2017-2020)
- Leadership Chair for Carroll County Chamber of Commerce (2016 - 2018)
- Community Action for Improvement Board Trustee (2014-2020)
- Georgia Association of Housing and Redevelopment Authority Leadership Graduate and Chair
- GAHRA Legislative Committee C-Chair
- Carroll County Child Advocacy Board member
- Carrollton Dawn breakers Rotary Club
- Carrollton City Schools Foundation Board
- What Now Carroll County, Inc. for Social Reform (Founder- current)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Life Services Manager
CareSource
01.2023 - Current
State Housing Strategy Lead
CareSource
01.2022 - 01.2023
Housing Director
Carrollton Housing Authority
01.2002 - 01.2022
BA - Business Administration and Marketing
University of West Georgia
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