Brandon Andersen
Buford
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
3
3
years of professional experience
Work History
IT Support Specialist
Microcenter
2020.03 - 2022.04
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Updated software to safeguard against security flaws.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Game Developer Intern
EQ Games
2019.04 - 2020.08
- Worked with developers to identify and remove software bugs.
- Wrote clear, clean code for various projects.
- Partnered with team members to learn best practices in software design.
- Analyzed source code to identify functionality issues.
- Tested functional compliance of company products.
- Tuned systems to boost performance.
Education
Bachelor of Science - Computer Science And Programming
Georgia Technical Institute
Atlanta, GA04.2022
Skills
- Component Replacements
- Backup and Recovery
- Microsoft Active Directory
- User Experience
- Hardware Replacement
- Wireless Area Networking
- Technical Equipment Inspection
- Virus Protection
- Hardware Upgrades
Timeline
IT Support Specialist
Microcenter
2020.03 - 2022.04
Game Developer Intern
EQ Games
2019.04 - 2020.08
Bachelor of Science - Computer Science And Programming
Georgia Technical Institute
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