Brandon Banks
ATLANTA,GA
Summary
Technical support specialist with hands-on experience troubleshooting payments and point-of-sale systems. Known for mentoring junior technicians and driving preventative maintenance. Focused on fast issue resolution, clear documentation, and keeping systems stable.
Overview
6
6
years of professional experience
Work History
Sr Field Technician
Shift4 Payments
Remote
09.2023 - Current
- Managed on-site technical support for complex issues, ensuring swift resolution and high customer satisfaction rates.
- Led troubleshooting efforts for payment processing systems, enhancing operational efficiency across multiple client sites.
- Developed and implemented preventive maintenance protocols for payment terminals, reducing downtime and service interruptions.
- Mentored junior technicians on installation and maintenance of point-of-sale solutions, improving team performance and skill development.
- Enhanced customer satisfaction with timely resolution of technical issues and providing clear communication throughout the process.
- Directed team of numberous service professionals working on POS equipment.
IES Communications
Field Engineering Support Services
Remote
03.2021 - 09.2023
- Conducted site surveys to assess project feasibility and gather technical requirements.
- Implemented innovative technologies into the research process, improving data collection accuracy and speed of analysis.
- Actively participated in continuous improvement initiatives aimed at refining current processes while exploring new automation possibilities.
- Utilized strong product knowledge to offer personalized recommendations, increasing upsell opportunities.
- Facilitated group activities tailored to clients' interests, fostering social interaction and engagement.
- Assisted in troubleshooting equipment issues, ensuring timely resolution and minimal downtime.
Education
Bachelor of Science - Management Information Systems
Augusta State University
Augusta05-2019
Skills
- Preventive maintenance
- Troubleshooting skills
- Hardware and software installation
- Technical diagnostics
- System integration
- Hardware repair
- Field management
- Schedule coordination
- Customer relations
Timeline
Sr Field Technician
Shift4 Payments
09.2023 - Current
IES Communications
Field Engineering Support Services
03.2021 - 09.2023
Bachelor of Science - Management Information Systems
Augusta State University