Brandon Council
Jonesboro
Summary
Personable and dedicated customer service expert with extensive experience in the industry. Solid team player with an upbeat, positive attitude and proven skills in establishing a great rapport with clients. Motivated to maintain customer satisfaction and contribute to company success with a history managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skills with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Southwest Airlines (Remote)
Atlanta
09.2022 - 07.2025
- Provide great customer service
- Assisted customers with flight bookings and itinerary changes.
- Collaborated with team members to enhance service quality and efficiency.
- Provided information on airline policies, procedures, and regulations.
- Handled customer complaints with empathy and professionalism.
Customer Service Representative Team Lead
TaskUs(Remote)
Atlanta
02.2025 - 03.2025
- Led team in resolving customer inquiries and issues efficiently.
- Trained new representatives on policies and procedures.
- Monitored team performance and provided feedback for improvement.
Home Health Aide
Acumen Fiscal Agent
Jonesboro
03.2018 - 12.2022
- Home care agent
- Assisted patients with daily living activities and personal care needs.
- Provided companionship and emotional support to enhance patient well-being.
- Coordinated transportation for medical appointments and community activities.
- Documented patient progress and care plans in electronic health records systems.
Shuttle Driver
Park N Fly
Atlanta
07.2015 - 11.2018
- Helped customers with luggage
- Provided safe transportation to the airport
Customer Service Rep
Chime Solution
Morrow
11.2014 - 07.2015
- Assisted members with scheduling appointments
- Resolved complaints through active listening and effective communication.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cashier
Home Depot
Fayetteville
01.2014 - 08.2014
- Checked out customers
Kitchen Lead
Global Concessions Inc
College Park
01.2013 - 06.2013
- Prepared food for customers
House Manager
Sheppard's Inn
College Park
11.2010 - 06.2011
- Provided care and assistance to individuals with Mental Disabilities
Education
Diploma - College Preparations
Lovejoy High School
09.1998 - 05.2002
PCT, CNA, - Patient care
Everest Institute
01-2009
Skills
- Product Knowledge
- Data Entry
- Data Collection
- Account updating
- Scheduling
- Paperwork Processing
- Inbound and Outbound Calling
- Appointment Scheduling
- Complaint resolution
- Medical terminology knowledge
- Microsoft Outlook
- Multi-Task Management
- Adaptive team player
- CRM Software
- Customer Relations
- Customer Relationship Management (CRM)
- Credit card payment processing
- Call Center Operations
- Microsoft Office Suite
- Insurance verification
- Effective communication
- Time management
- Dental terminology
Certification
driver's license
- Customer Service Representative Certificate
- First Aid/CPR
Timeline
Customer Service Representative Team Lead
TaskUs(Remote)
02.2025 - 03.2025
Customer Service Representative
Southwest Airlines (Remote)
09.2022 - 07.2025
Home Health Aide
Acumen Fiscal Agent
03.2018 - 12.2022
Shuttle Driver
Park N Fly
07.2015 - 11.2018
Customer Service Rep
Chime Solution
11.2014 - 07.2015
Cashier
Home Depot
01.2014 - 08.2014
Kitchen Lead
Global Concessions Inc
01.2013 - 06.2013
House Manager
Sheppard's Inn
11.2010 - 06.2011
Diploma - College Preparations
Lovejoy High School
09.1998 - 05.2002
PCT, CNA, - Patient care
Everest Institute