Brandon Davis
Hogansville
Summary
Results-driven Data Analyst with experience at Amazon.in, adept at data visualization and analysis. Successfully enhanced customer satisfaction through empathetic conflict resolution and effective communication. Proficient in Python and SQL, leveraging attention to detail to deliver impactful data insights and drive informed decision-making.
Overview
6
6
years of professional experience
Work History
Data Analyst
Amazon.in
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Addressed client complaints empathetically, leading to higher loyalty and increased returns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Amazon
01.2019 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Addressed client complaints empathetically, leading to higher loyalty and increased returns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma - Data Analysis
Pataula Charter School
Edison, GA05.2019
Skills
- Data visualization and presentations
- Data analysis
- Python programming
- Excel functions
- Data cleaning
- SQL databases
- Attention to detail
- Machine learning
- Data modeling
- ETL processes
- Data storytelling
- Report writing
- Reporting tools
Timeline
Data Analyst
Amazon.in
02.2023 - Current
Customer Service Representative
Amazon
01.2019 - 03.2025
High School Diploma - Data Analysis
Pataula Charter School
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