Brandon Duong
Ellenwood
Overview
5
5
years of professional experience
Work History
Manager
Sassy Nails
Macon
03.2025 - Current
- Managed daily operations of the nail salon to ensure smooth service delivery.
- Scheduled appointments and assigned tasks to optimize workflow efficiency.
- Maintained cleanliness and organization of the salon environment for safety compliance.
- Handled customer inquiries and resolved issues to enhance client experience.
Server
Iron Age Korean Steak House
Alpharetta
01.2021 - 05.2025
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Addressed complaints to kitchen staff and served replacement items.
- Implemented feedback from customers to improve service quality and menu offerings.
- Greeted guests and provided menus.
- Followed health safety guidelines when preparing and serving food products.
Server
Girl Diver Bar
Atlanta
02.2023 - 01.2024
- Provided attentive service to guests in a fast-paced bar environment.
- Managed and organized bar inventory for efficient operations.
- Assisted in training new servers on menu items and service protocols.
- Handled customer inquiries and resolved issues promptly and professionally.
Server
KPOP BBQ AND BAR
McDonough
11.2020 - 05.2021
- Delivered interactive tableside Korean BBQ service for 8–10 tables per shift, guiding guests through grill operation and menu selections
- Educated diners on premium cut options and side-dish pairings, driving a 15% increase in upsells of specialty meats and beverages
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
Education
Bachelor of Science - Computer Science
Georgia State University
Atlanta, Georgia12-2022
Skills
- Appointment scheduling
- Customer service
- Workflow optimization
- Inventory management
- Conflict resolution
- Team building
- Goal setting
- Policy implementation
- Relationship building
- Clear communication
- Quality assurance
- Health safety compliance
Timeline
Manager
Sassy Nails
03.2025 - Current
Server
Girl Diver Bar
02.2023 - 01.2024
Server
Iron Age Korean Steak House
01.2021 - 05.2025
Server
KPOP BBQ AND BAR
11.2020 - 05.2021
Bachelor of Science - Computer Science
Georgia State University
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