Brandon Echols
Atlanta
Summary
Results-oriented Server Assistant Manager with experience in fast-paced dining environments. Led initiatives to enhance customer service strategies and improve staff performance, driving operational efficiency. Recognized for strong leadership, effective problem-solving, and a commitment to delivering exceptional guest experiences.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Server Assistant Manager
IKARA Indian cuisine
Atlanta
01.2026 - 04.2026
- Supervised daily operations to ensure seamless service at IKARA Indian cuisine.
- Coordinated with kitchen staff to maintain timely food preparation and delivery.
- Coordinated with kitchen staff to ensure timely delivery of orders to customers' tables.
- Trained new staff on menu items and service standards, enhancing guest experience.
- Trained and acclimated new servers to restaurant's culture and operations.
- Created training materials to deepen team knowledge of Indian cuisine offerings.
- Developed training programs to increase employees' knowledge of products, menus and services offered.
- Planned work schedules for servers based on expected business volume.
- Assisted in the development and implementation of new menu items and promotions.
- Provided superior customer service by anticipating guests' needs and responding promptly to their inquiries.
- Led regular meetings with restaurant staff to address performance issues and communicate policy changes.
- Promoted team spirit among restaurant staff by encouraging cooperation between departments.
- Addressed employee grievances promptly in accordance with company procedures.
Server/Assistant Manager
Publik Draft House
Atlanta
01.2022 - 11.2025
- Delivered exceptional guest services and hospitality to enhance dining experiences.
- Provided superior customer service by anticipating guests' needs and responding promptly to their inquiries.
- Recorded customer orders accurately and efficiently.
- Checked on diners and guests frequently
- Took orders
- Cleared and cleaned tables promptly after diners finished.
- Processed customer payments using point-of-sale system.
- Kept the restaurant clean and sanitary
- Oversaw daily operations, ensuring efficient service and high levels of guest satisfaction.
- Supervised daily operations to ensure efficient service and guest satisfaction.
- Trained new staff on service standards and menu knowledge.
- Coordinated with kitchen staff to manage food preparation and delivery times.
- Assisted in developing seasonal menus based on customer preferences and trends.
- Coordinated and executed special events, including banquets and parties.
Bartender/Server
Chili's Bar and Grill
Atlanta
04.2021 - 08.2022
- Prepared and served a variety of cocktails and beverages to guests.
- Provided guests with product knowledge and engaged them through professional entertainment, enhancing their overall experience.
- Assisted in training new bartenders on drink recipes and service techniques.
- Maintained cleanliness and organization of the bar area at all times.
Banquet Server
Piedmont Driving Club
Atlanta
05.2018 - 03.2022
- Configured dining areas for events to meet specifications and enhance guest experience.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Set up dining areas for events according to specifications.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Maintained cleanliness and organization of service areas during events.
- Collaborated with team members to ensure smooth event operations.
- Replenished buffet lines with fresh foods.
- Welcomed guests, escorted to assigned tables, took drink orders, and addressed inquiries to ensure satisfaction.
Server Bartender
Babalu Tapas & Tacos
Atlanta
04.2017 - 06.2018
- Delivered exceptional customer service in a fast-paced dining environment.
- Greeted customers, answered questions, and recommended specials to enhance dining experience and drive sales.
- Recommended menu items and specials to enhance guest experiences.
- Took orders from customers accurately and in a timely manner.
- Managed multiple tables efficiently during busy service hours.
- Delivered exceptional customer service to enhance guest satisfaction.
- Processed customer payments accurately using point-of-sale systems.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Trained new servers on restaurant procedures and standards to ensure consistent service quality.
- Provided excellent customer service to ensure satisfaction.
- Addressed guest inquiries and complaints promptly and professionally to maintain customer satisfaction.
SERVER, GAME HOST, PROMOTIONS CAPTAIN
DAVE AND BUSTERS
Chicago
01.2009 - 01.2011
- Delivered exceptional customer service in a fast-paced entertainment environment.
- Provided excellent customer service to ensure satisfaction.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Managed food and beverage orders efficiently for large groups.
- Greeted customers, answered questions, recommended specials to enhance customer experience and drive sales.
- Facilitated engaging gaming sessions for diverse groups, fostering enjoyment and participation.
- Trained and mentored new Game Masters on rules and gameplay strategies.
- Collaborated with team members to design innovative game scenarios and challenges.
- Educated guests on company, game, and safety rules.
- Monitored players' activity to ensure compliance with game rules, maintaining a fair and enjoyable environment.
- Delivered timely and accurate direction to keep game moving and players interested and engaged.
- Analyzed customer feedback to improve user experience with games.
- Assisted in the development of new game content and concepts.
- Devised and ran games with well-planned stories and targeted themes.
SERVER
BENNIGANS BAR N GRILL
01.2006 - 01.2009
Education
Cosmetology License - Cosmetology
TRICOCI UNIVERSITY OF BEAUTY CULTURE
Chicago, Illinois 09.2013 - 01.2014
Skills
- Serving Experience
- Banquet Experience
- Customer satisfaction
- Menu knowledge
- Wine and beverage service
- Event coordination
- Dining room oversight
- Guest service
- Customer service
- Staff training
- Server training
- Staff development
- Complaint handling
- Menu presentation
- Beverage knowledge
- Team collaboration
- Communication skills
- Customer satisfaction
- Customer satisfaction
Certification
Cosmetology License
Timeline
Server Assistant Manager
IKARA Indian cuisine
01.2026 - 04.2026
Server/Assistant Manager
Publik Draft House
01.2022 - 11.2025
Bartender/Server
Chili's Bar and Grill
04.2021 - 08.2022
Banquet Server
Piedmont Driving Club
05.2018 - 03.2022
Server Bartender
Babalu Tapas & Tacos
04.2017 - 06.2018
Cosmetology License - Cosmetology
TRICOCI UNIVERSITY OF BEAUTY CULTURE
09.2013 - 01.2014
SERVER, GAME HOST, PROMOTIONS CAPTAIN
DAVE AND BUSTERS
01.2009 - 01.2011
SERVER
BENNIGANS BAR N GRILL
01.2006 - 01.2009