Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Hedden

Brandon Hedden

Ellijay

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

13
13
years of professional experience
2005
2005
years of post-secondary education

Work History

Installer

James Thomas Heating & Cooling
Blue Ridge
02.2025 - Current
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked effectively in team environments to make the workplace more productive.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Operated equipment and machinery according to safety guidelines.
  • Performed troubleshooting to diagnose and resolve system issues.
  • Created detailed documentation of installation instructions for future reference purposes.
  • Utilized a variety of hand and power tools to cut, shape, and fit materials for installation.
  • Troubleshot and resolved installation issues promptly, minimizing impact on project timeline and customer satisfaction.
  • Followed building standards and codes during unit installations.
  • Wired equipment while following safe electrical procedures to eliminate risk.
  • Maintained inventory of supplies, materials and tools to complete work on job sites.
  • Provided exceptional customer service, addressing inquiries and concerns with patience and expertise.
  • Installed new appliances, wiring and machinery in homes with defective equipment.

Owner/Operator

Owl Town Home Restoration
Ellijay
05.2020 - 02.2025
  • Provided accurate estimates of labor costs, timeframes, and material requirements for projects.
  • Inspected finished projects to ensure they met quality standards prior to client acceptance.
  • Conducted regular maintenance checks on tools and equipment used during jobs in order to keep them in good condition.
  • Maintained a clean work environment at all times while working onsite.
  • Scheduled jobs according to customer needs and availability of resources.
  • Developed detailed plans for each project based on customer specifications.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Managed scheduling, training and inventory control.

Foreman

Hensley Brothers
Ellijay
01.2016 - 05.2020
  • Trained new employees on company policies and procedures.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Cleaned tools, equipment, and work areas in order to maintain a safe and organized workspace.
  • Cleaned up job sites after completion of projects.
  • Delegated tasks to seasonal workers and supervised completion of duties and responsibilities.
  • Inspected equipment and facilities to recommend service or repairs.
  • Applied knowledge of animal husbandry to meet livestock needs and minimize disease risk.
  • Worked with owner to determine ranch needs.

Accounts Manger

Aaron's Sales and Lease
Chatsworth
12.2012 - 05.2020
  • Supervised junior staff in daily accounting operations.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Developed successful customer relationships to boost sales opportunities.
  • Addressed customer questions and concerns regarding products and services.
  • Established strong relationships with decision-makers and influencers within client organizations.
  • Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
  • Renewed existing accounts by building relationships with clients.
  • Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
  • Operated register, handled cash and processed credit card transactions.
  • Reset store displays for special events and seasonal merchandise changes.
  • Provided training and guidance to new employees on the proper techniques for stocking merchandise.
  • Supervised stockers to ensure accuracy in product placement and rotation of products.
  • Conducted regular cycle counts as part of the overall inventory control process.
  • Assigned tasks to team members based on their individual strengths and abilities.
  • Resolved customer complaints regarding stock issues in a prompt manner.

Education

Gilmer High School
Ellijay, Georgia

Skills

  • Electrical wiring
  • Installation techniques
  • Time management
  • Project scheduling
  • Problem solving
  • Team collaboration
  • Training and mentoring
  • Customer service
  • Safety procedures
  • Company vehicle maintenance
  • Hand-eye coordination
  • Equipment installation
  • Customer relations
  • Quality assurance
  • Welding skills
  • Power tool operation
  • Loading and unloading

Timeline

Installer

James Thomas Heating & Cooling
02.2025 - Current

Owner/Operator

Owl Town Home Restoration
05.2020 - 02.2025

Foreman

Hensley Brothers
01.2016 - 05.2020

Accounts Manger

Aaron's Sales and Lease
12.2012 - 05.2020

Gilmer High School

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