Brandon Hulbert
Smyrna
Summary
I am an experienced licensed claims adjuster with nearly 3 years of experience assessing properties, determining liabilities, and negotiating settlements. I am detail-oriented, observant, knowledgeable, and professional with excellent interpersonal and documentation skills. I am capable of efficiently handling high claim volumes with accuracy while delivering exceptional customer service.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Catastrophe Claims Adjuster
Allstate Insurance Co
04.2024 - Current
- Prepared summaries of damage, payments, and policy coverage.
- Verified insurance claims and determined fair amount for settlement.
- Answered customer questions regarding deductibles, depreciation, and policy information.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
Inside Property Adjuster
Alacrity Solutions / Wardlaw / Pilot Catastrophe
12.2022 - 09.2023
- Inspected property damage to determine how much should be paid for a loss.
- Examined different policies and endorsements to determine coverage.
- Used Xactimate to write damage estimates.
- Worked with insureds and contractors to resolve property claims in a timely manner while providing excellent customer satisfaction.
- Xactimate Certified
- 6+ months of experience using Symbility.
- Reviewed policies, explained deductibles, depreciation, and policy language to insureds.
- Gathered evidence to support claims.
- Researched building codes and local ordinances to ensure compliance during repairs.
- Experience working with other adjusters to resolve claims.
- Worked with company agents and provided clarification on any questions or concerns the insured relating to the loss.
Inside Sales Representative
Verizon Wireless
03.2020 - 11.2022
- Attained $10,000 in sales targets on a monthly basis.
- Developed relationships with potential customers to complete the sale at a later time.
- Responded to customers' questions and concerns in a timely manner.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Answered 50+ calls per shift to assist with customer questions and concerns.
Forklift Operator
FedEx Freight
07.2019 - 04.2020
- Unloaded incoming materials from trucks and moved them to the staging area.
- Received, stored, and shipped products in a safe and efficient manner.
- Worked with other team members to plan efficient and precise movements.
- Increased team efficiency by using forklifts, cranes, and other equipment to move materials.
- Organized warehouse inventory in a way that was both effective and efficient.
- Received cargo by manually unloading trucks.
- Notified supervisor about faulty equipment, rack damage, and other potential safety hazards.
- Picked up trash, swept the floor, and wiped down the equipment at the end of each shift.
Game Technician
Dave & Buster's
02.2019 - 11.2019
- Repaired and maintained gaming consoles and computers, including replacing parts such as joysticks, buttons, and cables.
- Diagnosed and troubleshooted technical issues related to hardware, software, peripherals, games, and accessories.
- Provided support for customers with technical questions or problems in person.
- Demonstrated how to use gaming equipment properly during in-store customer service events.
- Conducted quality assurance tests on game components prior to release.
Automotive Technician
Walmart
01.2019 - 06.2019
- Completed more than 15 oil changes per shift.
- Inspected damaged vehicles in order to estimate labor costs and parts costs.
- Informed leaders about issues and assisted in the development of solutions.
- Tires were changed, rotated, and balanced.
- Explained estimates and determined repair timelines to improve customer satisfaction.
- Was in charge of keeping the garage safe, clean, and efficient.
Shift Leader
Quarters Endless Entertainment
05.2015 - 08.2017
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Utilized various sales techniques to develop relationships with customers and drive sales.
- Used a consultative sales approach to understand and meet customer needs.
- Responsible for selling daily promotions to customers, while also providing great customer service.
- Responsible for making sure my shift operated smoothly.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Up-sold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Helped customers place orders, explained menu items and suggested appropriate options individuals who have food allergies.
- Provided training to other employees to provide an understanding on the job.
- Resolved customer complaints promptly and professionally.
Education
Some College (No Degree) - Accounting
University of Louisiana At Lafayette
Lafayette, LAHigh School Diploma -
Tara High School
Baton Rouge, LA05.2017
Skills
- Title Examination
- Relationship Building
- Property Damage Assessment
- Critical Thinking
- File and Record Management
- Policy Investigations
- Revenue Generation
- Customer Retention
- Customer Service
- Competitor Research
- Sales Closing
- Exceeds Sales Goals
- Sales Expertise
- Data Collection
- Inbound and Outbound Calling
- Technical Support
- Policy interpretation
- Claims investigation
Certification
- Texas Adjusters All-Lines License (2864641)
- Oklahoma Adjusters License (3002459525)
- Florida Adjusters License (W929798)
- Michigan Adjusters License
- State Farm Property Certified
- State Farm Estimatic Certified
- 6+ months of experience using Symbility
- 1+ year of experience using Xactimate
References
References available upon request.
Education and Training
other,other
Timeline
Catastrophe Claims Adjuster
Allstate Insurance Co
04.2024 - Current
Inside Property Adjuster
Alacrity Solutions / Wardlaw / Pilot Catastrophe
12.2022 - 09.2023
Inside Sales Representative
Verizon Wireless
03.2020 - 11.2022
Forklift Operator
FedEx Freight
07.2019 - 04.2020
Game Technician
Dave & Buster's
02.2019 - 11.2019
Automotive Technician
Walmart
01.2019 - 06.2019
Shift Leader
Quarters Endless Entertainment
05.2015 - 08.2017
High School Diploma -
Tara High School
Some College (No Degree) - Accounting
University of Louisiana At Lafayette
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