Brandon Hunnicutt
Gray,Georgia
Summary
Dynamic Service Technician with a proven track record at Henry Schein, Southern Dental, and now Hunnicutt Dental, excelling in equipment troubleshooting and customer service. Enhanced customer satisfaction through efficient problem resolution and proactive maintenance. Skilled in installation and repair, demonstrating attention to detail and adaptability in high-pressure situations. Committed to delivering exceptional service quality and fostering client relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Technician
Hunnicutt Dental
08.2023 - Current
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
Service Technician
Southern Dental
01.2023 - 08.2023
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
Service Technician
Henry Schein
10.2020 - 01.2023
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Education
No Degree -
Georgia Military College
Milledgeville, GAHigh School Diploma -
John Milledge Academy
Milledgeville, GA05-2018
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Equipment troubleshooting
- Documentation and reporting
- Heavy lifting
- Professional and courteous
- Time tracking
- Inventory management
Certification
- Adec Training Certification
- Air Techniques Training Certification
- Midmark Training Certification
- Kavo Training Certifiction
- Dentsply Sirona Training Certification
Timeline
Service Technician
Hunnicutt Dental
08.2023 - Current
Service Technician
Southern Dental
01.2023 - 08.2023
Service Technician
Henry Schein
10.2020 - 01.2023
No Degree -
Georgia Military College
High School Diploma -
John Milledge Academy
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