Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Brandon Johnson

Dawson

Summary

Dynamic and results-driven professional with experience at Sherwin-Williams Paint Store, excelling in customer service and product knowledge. Proven ability to resolve conflicts and enhance customer satisfaction while leading teams. Certified in Microsoft and OSHA, with a strong focus on order accuracy and training new employees to achieve operational excellence.

Professional, experienced retail leader equipped to drive operational success and customer satisfaction. Adept in inventory management, sales strategies, and loss prevention. Strong focus on team collaboration and achieving results. Reliable and flexible, thriving in dynamic environments and adapting to changing needs. Has lab experience from the multiple lab classes taken on campus

Overview

5
5
years of professional experience
1
1
Certification

Work History

Full Time Key Holder

Sherwin-Williams Paint Store
07.2022 - Current
  • Open and close the store independently, ensuring proper security and cash handling procedures are followed.
  • Provide exceptional customer service by assisting with product selection, color matching, and technical advice for both retail and contractor customers.
  • Process sales transactions accurately, handle returns, and manage daily cash deposits and register reconciliations.
  • Lead and supervise team members during shifts, delegate tasks, and maintain store cleanliness and visual standards.
  • Receive, stock, and organize inventory shipments, completing cycle counts and maintaining accurate inventory levels.
  • Support the Store Manager and Assistant Manager with operational duties including scheduling, training new employees, and executing promotional setups.
  • Resolve customer issues with professionalism and urgency to ensure satisfaction and repeat business.
  • Maintain product knowledge of coatings, tools, and equipment to make informed recommendations tailored to customer needs.

Digital Associate

Walmart
08.2021 - 06.2022
  • Efficiently picked and prepared online orders, ensuring product accuracy, freshness, and safe handling for customer pickup.
  • Staged and organized completed orders in designated areas to streamline the pickup process and meet strict time windows.
  • Delivered outstanding customer service by greeting customers curbside, verifying orders, and loading purchases into vehicles.
  • Used handheld devices and Walmart systems to track order progress, complete substitutions, and maintain real-time inventory accuracy.
  • Communicated with customers and team members to resolve issues such as missing items, product substitutions, or delays.
  • Maintained cleanliness and organization of storage and staging areas while adhering to safety and sanitation standards.
  • Met performance goals for speed, accuracy, and customer satisfaction in a high-volume, fast-paced environment.
  • Collaborated with other departments to support store operations as needed, including returns, restocking, and in-store assistance.

Construction Assistant

Johnson's Home Improvement
04.2020 - 07.2021
  • Assisted in daily construction operations including site prep, material handling, and cleanup to ensure efficient workflow.
  • Loaded and unloaded tools, materials, and equipment; organized supplies to maintain a safe and orderly worksite.
  • Operated basic power tools and hand tools under supervision, helping with framing, demolition, drywall, concrete, and general labor.
  • Supported skilled trades (carpenters, electricians, plumbers, etc.) by measuring, cutting, and transporting materials as directed.
  • Followed all OSHA safety regulations and company protocols to prevent accidents and maintain a hazard-free environment.
  • Participated in setup and teardown of scaffolding, temporary structures, and protective barriers as needed.
  • Performed routine maintenance on tools and equipment to ensure functionality and longevity.
  • Communicated effectively with team leads and contractors to coordinate tasks and stay on schedule.

Education

Bachelor of Science - Biology

Albany State University
Albany, GA
09-2026

Terrell High School
Dawson
05-2020

Skills

  • Strong interpersonal and customer-facing skills
  • Conflict resolution and problem-solving under pressure
  • Product knowledge and upselling (paint, coatings, and tools)
  • Efficient customer service
  • Order accuracy and quality assurance
  • Training and mentoring

Certification

  • Certiport Microsoft Certified
  • AED and First Aid Certified
  • OSHA Certified

Timeline

Full Time Key Holder

Sherwin-Williams Paint Store
07.2022 - Current

Digital Associate

Walmart
08.2021 - 06.2022

Construction Assistant

Johnson's Home Improvement
04.2020 - 07.2021

Bachelor of Science - Biology

Albany State University

Terrell High School

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Brandon Johnson