Brandon Jones
Fortson
Summary
Results-driven professional with a track record of exceeding customer satisfaction. Skilled in problem-solving, task prioritization, and team collaboration, ready to enhance service quality and drive operational efficiency.
Overview
10
10
years of professional experience
Work History
Business Contact
Fed Ex Ground
Columbus
02.2017 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
Shift Manager
Marcos Pizza
Columbus
09.2016 - 10.2017
- Trained and supervised staff on processes and customer service standards.
- Coordinated inventory management to maintain stock levels and reduce waste.
- Oversaw cash handling and ensured accurate financial transactions.
- Resolved customer complaints to enhance satisfaction and loyalty.
- Scheduled shifts to optimize staffing and meet operational needs.
- Helped employees accomplish tasks during peak periods.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Monitored store operations to ensure compliance with company policies and procedures.
- Enforced safety standards throughout the store including proper use of equipment.
Education
High School Diploma -
MLK
Riverside, CA05-2015
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH05-2026
Skills
- Customer service
- Project management
- Team collaboration
- Problem solving
- Inventory management
- Data analysis
- Time management
- Creative solutions
- Analytical
- Team building
- Decision-making
- Public speaking
- Written communication
Timeline
Business Contact
Fed Ex Ground
02.2017 - Current
Shift Manager
Marcos Pizza
09.2016 - 10.2017
High School Diploma -
MLK
Bachelor of Science - Business Administration
Southern New Hampshire University