Brandon J. Woods
Atlanta
Summary
Dedicated and technically skilled Signal Support Systems Specialist (25U) with 3 years of U.S. Army experience in communications, IT systems, and network operations. Proven expertise in installing, maintaining, and troubleshooting communication equipment and computer networks under demanding conditions. Skilled in leadership, training, and cross-functional collaboration to ensure mission success. Seeking to leverage technical and leadership skills in an IT Support, Network Administration, or Telecommunications role.
Offering excellent communication skills and knack for problem-solving, eager to learn and grow in support role. Brings ability to quickly understand and apply new technical concepts, paired with adeptness in customer service and issue resolution.
Overview
4
4
years of professional experience
Work History
Signal Operation Support Specialist
U.S Army
Tacoma, WA
07.2023 - 04.2026
- Installed, configured, and maintained secure computer networks and communication systems supporting over 500 military and civilian personnel.
- Managed and secured both classified (SIPRNet) and unclassified (NIPRNet) systems to ensure mission-critical data integrity.
- Provided tier-1 and tier-2 technical support, resolving 200+ helpdesk tickets monthly with a 98% satisfaction rate.
- Oversaw deployment of Windows and AUDS servers, user account management, and backup operations.
- Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
- Trained and mentored junior soldiers in IT procedures, cybersecurity awareness, and equipment maintenance.
- Coordinated with joint service branches and civilian contractors to integrate and secure communication systems during multi-unit missions.
- Collaborated with cross-functional teams to streamline support processes and improve service delivery.
- Provided technical support for personnel troubleshooting hardware and software issues.
Forklift Operator
Temp Agency
Atlanta, Ga
05.2022 - 11.2022
- Operated forklifts to move and stack materials efficiently in warehouse environment.
- Conducted daily safety checks on equipment to ensure compliance with operational standards.
- Assisted in training new operators on safety protocols and equipment handling procedures.
- Implemented strategies in partnership with team members to optimize workflow and decrease loading/unloading times.
Education
Advance individual training - Signal Support Systems Specialist
02-2024
Bachelor of Information Technology - Information Technology
Grand Canyon University
Phoenix, AZ11-2028
Skills
- Critical Thinking
- Attention to Detail
- Trouble Shooting
- Training and coaching
- Hardware troubleshooting
- Relationship building
- Collaborative team player
- Operating Systems: Windows Server, AUDS Server
- Networking: Cisco routers/switches, Active Directory, DNS, DHCP, TCP/IP
- Software: Microsoft 365, VMware, PowerShell
- Customer relationship management
- Customer service
Timeline
Signal Operation Support Specialist
U.S Army
07.2023 - 04.2026
Forklift Operator
Temp Agency
05.2022 - 11.2022
Advance individual training - Signal Support Systems Specialist
Bachelor of Information Technology - Information Technology
Grand Canyon University