Brandon Lobner
Tyrone
Summary
Dynamic professional enhancing support quality and customer satisfaction through expert problem-solving and exceptional customer relations. Skilled in documentation and time management, I excel in high-stress situations, consistently exceeding performance metrics. My approach combines empathy with efficiency, driving loyalty and operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Mr.Fixit
10.2021 - Current
- Handled client inquiries, ensuring exceptional quality in service delivery.
- Managed inventory levels to ensure optimal stock availability and minimize shortages.
- Generated revenue by promoting and selling products or services to meet customer needs.
Customer Service Representative
Asurion Insurance
02.2018 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Support Associate
Transcom
09.2017 - 02.2018
- Increased support quality with thorough troubleshooting and problem-solving techniques.
- Monitored employee and customer interactions to assess quality of service.
- Exceeded customer expectations by going above and beyond standard support protocols when necessary, resulting in increased satisfaction rates.
- Consistently met or exceeded performance metrics, showcasing dedication to providing exceptional support services.
Merchandise Stocker
Coveris
02.2016 - 08.2017
- Assisted in successful promotional events, constructing visually appealing displays according to planograms.
- Participated in ongoing training sessions to stay current on industry trends and best practices related to stocking responsibilities.
- Upheld visual merchandising standards across the sales floor, routinely checking for misplaced or incorrectly priced items.
- Increased merchandise availability by efficiently organizing stockroom and maintaining inventory levels.
Education
High School Diploma -
Griffin High School
Griffin, GA2016
Skills
- Customer support
- Customer relations
- Call center experience
- Documentation skills
- Documentation
- Sales support
- Time management
- Problem-solving skills
Certification
Wise Cert obtained by Asurion for customer service 1&2.
Timeline
Customer Service Representative
Mr.Fixit
10.2021 - Current
Customer Service Representative
Asurion Insurance
02.2018 - 09.2021
Support Associate
Transcom
09.2017 - 02.2018
Merchandise Stocker
Coveris
02.2016 - 08.2017
High School Diploma -
Griffin High School
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