Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Brandon Lowe

Decatur

Summary

Results-driven Customer Success and Operations professional with a proven track record of driving revenue growth, scaling strategic partnerships, and managing thousands of SMB accounts in the embedded finance space. Experienced in leading post-sales execution, delivering actionable insights, and collaborating cross-functionally with Sales, Product, and Risk teams. Adept at combining analytical rigor with customer-centric strategies to deliver measurable value and long-term business success.

Overview

4
4
years of professional experience

Work History

Sales Executive

Liberis
03.2025 - Current
  • Provide tailored financing solutions to SMBs via embedded partnerships with platforms like eBay, Worldpay, Elavon, and Vagaro, driving sustainable business growth while aligning with each partner’s customer success goals.
  • Act as a strategic advisor post-sale, guiding merchants through the funding lifecycle, proactively identifying opportunities for renewal and expansion to increase retention and lifetime value.
  • Work cross-functionally with Sales, Product, and Risk to optimize funding strategies per partner, ensuring both Stripe’s equivalent and the partner’s business objectives are met with each merchant interaction.
  • Deliver ongoing performance insights and feedback to partner teams, helping shape future product iterations and go-to-market strategies based on real-time merchant success metrics.
  • Consistently exceeding monthly funding targets for SMBs across strategic partnerships, achieving 240% of goal in March, 325% in April, and 369% in May—far exceeding the $200K contract margin benchmark.

Customer Operations Associate

Liberis
09.2022 - 03.2025
  • Conducted comprehensive credit reviews, KYC, and KYB checks on merchants throughout their life cycle to identify credit concerns, assess risk factors, and report emerging trends to the risk team.
  • Managed and nurtured a portfolio of 3,000 + SMB accounts, delivering proactive support that lifts engagement, satisfaction, and repeat funding.
  • Partnered with the product team to automate evidencing processes, streamlining North American operations and enhancing overall efficiency.
  • Played a key role in the successful launch of five strategic partnerships, including with UberEats, Vagaro, Nuvei, ShopCircle, and eBay, contributing to the company’s growth and market expansion.
  • Trained 6 new operations team members on Liberis operations procedures, ensuring readiness for the successful partnership launch with eBay and future merchant partnerships.
  • Drove significant success during the eBay partnership launch, accounting for 49% of merchants funded and securing $14 million of the $22 million total funding in the first month.
  • Played a critical role in the launch of the company’s second-largest North American partnership with Vagaro, successfully facilitating $4 million in funding and providing follow-on funding to over 300 merchants, contributing to the partnership’s rapid growth and success.

Customer Success Advocate

Square
09.2021 - 09.2022
  • Averaged close to 11 cases per hour and an adherence at a rate of 96% assisting square sellers.
  • Used salesforce to create cases, find resources, respond to sellers via email, and maintain workflow.
  • Applied creative problem solving to seller inquiries with the support of my partners, support staff and leadership.
  • Identified and cross-sold Square products to customers through education on Square’s ecosystem.
  • Connected with sellers to discuss their needs and how Square products can help them start, run and grow their business.
  • Identified, documented, and took ownership of customers’ issues seeing problems through to resolution and escalated feature requests.
  • Served as Square’s ecosystem expert across all product suites and integrations which includes Square’s various POS products and Square Online.

Education

Business Marketing Major

Morehouse College
Atlanta, Georgia
05.2014

Skills

  • Account Management , Customer Lifecycle Management , Cross-functional Collaboration , Embedded Finance Customer Support , Risk Assessment & Credit Reviews , Operational Process Optimization , Strategic Partnership Enablement , Onboarding & Training

Awards

Morehouse College, E. B. Williams Honoree (Business Upperclassmen Majors with a GPA of 3.0 or higher), 2013, 2014

Timeline

Sales Executive

Liberis
03.2025 - Current

Customer Operations Associate

Liberis
09.2022 - 03.2025

Customer Success Advocate

Square
09.2021 - 09.2022

Business Marketing Major

Morehouse College

Similar Profiles

CREATE PROFILE
Brandon Lowe