Brandon Lynn
Austell
Summary
Information technology professional with extensive experience in computer repair and maintenance. Known for delivering reliable technical support and ensuring optimal system performance. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in hardware diagnostics and software troubleshooting.
Overview
19
19
years of professional experience
Work History
Fraud and Risk Analyst
Walmart.com
REMOTE
04.2023 - Current
- Analyzed transaction data to identify fraudulent activities and mitigate risks.
- Developed and implemented risk assessment strategies to enhance fraud detection processes.
- Collaborated with cross-functional teams to improve security protocols and safeguard customer accounts.
- Utilized advanced analytics tools to monitor trends and patterns in fraudulent behavior.
- Mentored junior analysts, fostering a culture of continuous improvement in fraud detection efforts.
- Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
- Enhanced risk management strategies for increased company security and reduced financial losses.
- Reviewed customer accounts for unusual activity or patterns indicative of potential fraud risks, flagging concerns for further investigation.
FC Associate
AMAZON
Atlanta, GA
11.2019 - Current
- Operated material handling equipment to ensure efficient product movement.
- Maintained inventory accuracy through regular cycle counts and quality checks.
- Collaborated with team members to optimize workflow and improve processing times.
- Trained new associates on safety protocols and operational procedures.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Loaded and unloaded trucks efficiently using appropriate equipment such as pallet jacks or forklifts when necessary.
- Assisted in training new hires, leading to a more knowledgeable and efficient workforce.
- Conducted regular inventory audits to ensure accuracy and minimize discrepancies.
- Increased customer satisfaction by ensuring timely and precise order fulfillment, maintaining communication throughout the process.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Kept work areas neat, clean and free from debris.
- Recorded daily activities for inventory control.
- Received new stock and input values into computer system.
Help Desk Technician
APPLE
REMOTE
11.2020 - 04.2023
- Provided technical support for hardware and software issues, ensuring timely resolution.
- Troubleshot and resolved customer inquiries using AppleCare tools and systems.
- Collaborated with cross-functional teams to enhance user experience and support efficiency.
- Developed training materials for new technicians, improving onboarding processes.
- Managed ticketing system to prioritize and track customer support requests effectively.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Participated actively in ongoing professional development opportunities, staying current on industry trends and advances in technology.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Computer Technician
Micro Center
Marietta, GA
06.2007 - 11.2020
- Diagnosed and resolved hardware and software issues for optimal system performance.
- Provided technical support to customers, enhancing overall satisfaction and loyalty.
- Assisted in inventory management, ensuring availability of essential parts and tools.
- Trained new employees on troubleshooting techniques and customer service protocols.
- Implemented process improvements to reduce turnaround time for repairs and services.
- Collaborated with team members to develop efficient workflows for service operations.
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
Education
Associate of Applied Science - Computer And Information Systems
Kaplan University
Davenport, IASkills
- Hardware and software installation
- Device configuration
- Hardware repair
- Hardware troubleshooting
- Printers and peripherals installation
- Technical support
- Remote support
- Printer setup
- Technical analysis
- Analytical thinking
- Hardware configuration
- Performance optimization
- Network security
- Computer troubleshooting
- Installation and repair
- Computer assembly
- Mobile device support
Timeline
Fraud and Risk Analyst
Walmart.com
04.2023 - Current
Help Desk Technician
APPLE
11.2020 - 04.2023
FC Associate
AMAZON
11.2019 - Current
Computer Technician
Micro Center
06.2007 - 11.2020
Associate of Applied Science - Computer And Information Systems
Kaplan University