Brandon Oliver
Covington
Summary
Dynamic Service Manager with a proven track record at Southern Tire Mart, adept in resolving customer complaints and enhancing service solutions. Skilled in team leadership and mechanical operations, I excel in transforming challenges into opportunities for growth. My hands-on approach and problem-solving skills have significantly contributed to achieving business goals and elevating customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Manager
Southern Tire Mart
12.2017 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Service Technician
Southern Tire Mart
01.2014 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Worked as off the road technician on heavy equipment.
Education
Jasper County Comprehensive School
Monticello, GASkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Mechanical background
- Likes to be hands on
Certification
I’m dot medical certified
I have fork lift certification
I can operate a lot of equipment
I know some about compressors and generators
Timeline
Service Manager
Southern Tire Mart
12.2017 - Current
Service Technician
Southern Tire Mart
01.2014 - Current
Jasper County Comprehensive School
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