Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Paul

Sandy Springs

Summary

I am a seasoned and motivated Specialist with over 9 years of comprehensive client-relations experience in corporate customer service and digital banking. I have a proven ability to interpret and implement quality assurance standards, resolve complex client issues, and enhance customer satisfaction. I am skilled in problem solving, communication, and data confidentiality, with a commitment to improving overall business processes.

Overview

7
7
years of professional experience

Work History

Associate Client Support Consultant

ADP
08.2024 - Current
  • Serving as ADP’s front-line consultant, supporting small business clients (typically 1–49 employees) with technical and service-related issues.
  • Building trust and rapport with clients both over the phone and in writing, ensuring clarity and satisfaction in every interaction.
  • Troubleshoot and resolve payroll and HRIS issues, helping clients effectively manage their operations.
  • Escalate or collaborate with other internal business units to deliver seamless client solutions when needed.
  • Maintain a structured daily schedule and manage a high volume of inbound calls, particularly during peak periods such as year-end.
  • Continually reinforce and advance knowledge of ADP systems, payroll compliance (federal and state), standard practices, and desktop support tools.

Digital Banking Specialist (Remote)

US Bank
10.2022 - 08.2024
  • Addressed online banking difficulties, resolving client errors and inquiries promptly.
  • Ensured adherence to service agreements by effectively managing and resolving incidents.
  • Analyzed consumer behavior to optimize product and service appeal.
  • Maintained professional telephone etiquette while managing challenging calls.

Customer Service Representative

Slomins
09.2020 - 08.2022
  • Handled up to 95 incoming calls daily in a high-volume call center.
  • Delivered exceptional customer service through deep product knowledge and positive interactions.
  • Resolved over 95 customer issues per shift by researching solutions and escalating as needed.

Sales Consultant

Sprint
12.2018 - 08.2020
  • Recommended best-fit company offerings to meet customer needs.
  • Adapted sales strategies to remain competitive in a rapidly changing environment.
  • Maintained inventory and processed financial transactions.

Education

High School Diploma -

Martin Van Buren High School
Queens Village, NY
06.2016

Skills

  • Complaint Resolution & Customer Retention
  • Expertise in Sales & Product Recommendations
  • Organizational & Time Management Skills
  • Corporate Communications
  • Data Entry & Live Chat Messaging
  • Customer Data Confidentiality
  • Cross-functional coordination
  • Software troubleshooting
  • Customer-facing communication

Timeline

Associate Client Support Consultant

ADP
08.2024 - Current

Digital Banking Specialist (Remote)

US Bank
10.2022 - 08.2024

Customer Service Representative

Slomins
09.2020 - 08.2022

Sales Consultant

Sprint
12.2018 - 08.2020

High School Diploma -

Martin Van Buren High School
Brandon Paul