Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Brandon Roach

Brandon Roach

Augusta,Georgia

Summary

A dynamic, Senior Sales Consultant with a proven track record of exceeding sales targets and driving customer satisfaction. Over 7 years of experience in high-volume automotive sales. Skilled in customer engagement, negotiation, and sales strategy development. Proven track record of building rapport with sales prospects and delivering high quality pro duct demonstration to exceed annual sales quotas.

Overview

19
19
years of professional experience

Work History

Senior Sales & Leasing Consultant

Gerald Jones Honda
01.2019 - Current
  • Oved from 13 out of 16 in sales to 4 out of 16 in sales.
  • Sales increased by 30% over other sales consultants
  • Recognized multiple times for selling over 115 new vehicles and certified vehicles.
  • Identify, established and maintained positive relationships with industry influencers and strategic partners to drive ongoing referrals and continued opportunities to promote community.
  • Manage lead tracking by making contact and following up on leads generated through marketing efforts.
  • Help customers navigate choices between services with support for questions such as terms, pricing, and availability.
  • Promote high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Use consultative sales approach to understand and meet customer needs.
  • Assist clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
  • Pursue existing and potential customers by phone, email and text message to generate leads and close sales.
  • Drive new business by acquiring new clients and expanding new and existing relationships.
  • Use CRM software to record customer interactions and track general sales activities for review and follow-up.
  • Perform cold-calling and follow-ups with leads to secure new revenue.
  • Network at events and by phone to expand business profits and revenues.
  • Track market and industry trends, regulations and practices through trade shows and publications.
  • Leverage proven sales methods to increase revenue and surpass sales objectives.
  • Service existing accounts on regular basis to maximize revenue.
  • Report to the Sales Manager regarding objectives, planned activities, reviews, and analyses.

Assistant Manager

Wal-Mart
01.2017 - 01.2018
  • Provided supervision and development opportunities for hourly associates in assigned areas by hiring, training, and mentoring. Modeled, enforces, and provides direction and guidance to hourly associates on proper customer service approaches. Drove sales in assigned areas be ensuring effective merchandise presentation. That included accurate and competitive pricing, proper signing, inventory levels, and cleanliness of the areas. Ensured compliance with company policies and procedures by holding hourly associates accountable.
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Fire Fighter 1

Augusta Fire Department
01.2016 - 01.2017
  • Responded to fires and performs fire suppression activities utilizing firefighting equipment and techniques. Performed rescue, salvage, and overhaul operations. Administered first aid and/or CPR. Performed housekeeping, building maintenance, and grounds keeping duties. Inspected assigned apparatus and equipment; cleans and performs routine maintenance on same. Assisted in preparing pre-fire plans, completing reports, and providing training. Performed other duties of a similar nature or level.

Department Manager

Wal-Mart
01.2009 - 01.2016
  • Trained new employees, operate cash register, control cash management, generate point of sales, provide customer service, manage customer complaints, perform inventory control, receive/store/distribute goods, load/unload shipments, take inventory, verify quantities and items being shipped, display inventory, and assist with various other duties as assigned.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Health Care Worker

East Central Regional Hospital (Gracewood Campus)
01.2008 - 01.2009
  • Provide bedside manner and comfort, maintain a safe environment, transport patients to appointments and shopping, assist with personal hygiene, daily living routines, and housekeeping, respond to patient requests, run errands, handle confidential information, adhere to professional standards, and assist with various other duties as assigned.
  • Under general supervision, provides basic patient care and works with patients/clients to develop daily living skills.
  • Answered clients' call signals. Assists in administration of medications and treatments, takes vital signs, and/or draws blood or collects other bodily fluids, as directed by a physician or nurse.
  • Bathed, groomed, shaves and dresses clients. Conducts activities for recreation and socialization. Ensures safety and security of clients. Feeds clients who are unable to feed themselves.
  • Observed and documents patient data, behavior and activity.
  • Prepared clients for treatment or examination.
  • Provided client care by supplying and emptying bedpans, applying dressings and supervising exercise routines. Provides clients with help walking, exercising, and moving in and out of bed.
  • Provided subprofessional occupational and/or physical therapy services to physically and/or developmentally disabled patients. Transports and/or accompanies clients to treatment units, using a wheelchair or stretcher. Turns and re-positions bedridden clients, alone or with assistance, to prevent bedsores

Crew Member

Firehouse Subs
01.2007 - 01.2008
  • Trained new employees, operated cash register, performed mental math, open/closed business, provided customer service, managed customer complaints, and assisted with various other duties as assigned.
  • Serve food that is fresh and hot.
  • Learned all the food preparations, make subs, collect money from the customers and make change, restock supplies, clean tables, take out trash, clean floors, make sure the outside of the restaurant is clean, and follow all regulations set by the company.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with team members to complete orders.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Worked front counter, drive-thru and other areas.

Education

Bachelor of Arts - Business Management

Grantham University Online
08-2026

GED - undefined

Augusta Technical College
01.2006

Skills

  • Customer Service
  • Vendor relationship management
  • Referral generation
  • Business development
  • Goal oriented
  • Relationship building
  • Closing techniques
  • Lead generation
  • Cross-selling
  • Reliability
  • Active listening
  • After-sales support

Accomplishments

    - Sales Team Leader: for selling over 115 new Hondas and certified Hondas.

    - Council of Sames Leadership for 2020, 2021, and 2024.

    - Increased sales by 30% and moved from to number 5 position as sales consultant.

Timeline

Senior Sales & Leasing Consultant

Gerald Jones Honda
01.2019 - Current

Assistant Manager

Wal-Mart
01.2017 - 01.2018

Fire Fighter 1

Augusta Fire Department
01.2016 - 01.2017

Department Manager

Wal-Mart
01.2009 - 01.2016

Health Care Worker

East Central Regional Hospital (Gracewood Campus)
01.2008 - 01.2009

Crew Member

Firehouse Subs
01.2007 - 01.2008

GED - undefined

Augusta Technical College

Bachelor of Arts - Business Management

Grantham University Online

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