Brandon Smith
McDonough
Summary
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
13
13
years of professional experience
Work History
Account Representative
Graybar Electric Co Inc
12.2023 - Current
- Implemented strategies for upselling and cross-selling products, resulting in increased revenue from existing customers.
- Expanded customer base by conducting market research and identifying potential leads.
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Contacted customers to assess satisfaction and current needs.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Retained high-value clients by providing exceptional support and personalized service.
- Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.
- Supported customer satisfaction through regular follow-up and communication.
Customer Service Representative III (Electrical/Industrial)
Graybar Electric Co Inc
05.2019 - 12.2023
- Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues
- Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Work with various vendors/graybar locations to service customer needs
- Process workflows and follow ups to ensure billing in a timely manner
Wireroom Supervisor
Graybar Electric Co Inc
03.2016 - 05.2019
- Established and enforced clear goals to keep employees working collaboratively
- Complied with company policies, objectives and communication goals
- Coached and mentored staff members through constructive feedback to develop long-term career goals
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas
- Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance
Wireroom Team Lead- Operations
Graybar Electric Co Inc
10.2015 - 03.2016
- Established and enforced clear goals to keep employees working collaboratively
- Complied with company policies, objectives and communication goals
- Coached and mentored staff members through constructive feedback to develop long-term career goals
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas
- Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance
Picking/Packing Team Lead- Operations
Graybar Electric Co Inc
01.2015 - 10.2015
- Operate warehouse equipment such as pallet jacks, forklifts and push carts
- Unload and accurately receive deliveries
- Monitored aisles and floor areas for neatness and organization to enable forklifts to effectively operate throughout warehouse
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing
- Labeled pallets with proper information for storage in correct locations within warehouse
Inventory Control Specialist
Graybar Electric Co Inc
03.2013 - 01.2015
- Investigated and resolved variances with inventory records
- Audited shortages of material to focus on continuous improvement and suggested methods to improve inventory usage
- Investigated and resolved major warehouse material losses
- Performed cycle counts on daily basis to immediately spot errors and apply remedies
Wireroom Cutter- Operations
Graybar Electric Co Inc
09.2012 - 03.2013
- Cut wire to customer specified lengths
- Maintained wire machine, and reported issues to management
- Staged wire orders for customers
- Visually inspected wire, making sure there were no defects or damages
Education
Some College (No Degree) - Business Management
University of West Georgia
01.2006
High School Diploma - undefined
McEachern High School
01.2004
Skills
- Inbound and outbound calling
- Adaptive team player
- Call center experience
- High-energy attitude
- System implementation
- Attention to detail
- Customer relations
- Conflict resolution
- Customer focus
- Coaching and mentoring
Timeline
Account Representative
Graybar Electric Co Inc
12.2023 - Current
Customer Service Representative III (Electrical/Industrial)
Graybar Electric Co Inc
05.2019 - 12.2023
Wireroom Supervisor
Graybar Electric Co Inc
03.2016 - 05.2019
Wireroom Team Lead- Operations
Graybar Electric Co Inc
10.2015 - 03.2016
Picking/Packing Team Lead- Operations
Graybar Electric Co Inc
01.2015 - 10.2015
Inventory Control Specialist
Graybar Electric Co Inc
03.2013 - 01.2015
Wireroom Cutter- Operations
Graybar Electric Co Inc
09.2012 - 03.2013
High School Diploma - undefined
McEachern High School
Some College (No Degree) - Business Management
University of West Georgia
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