Brandon Tyler
Duluth
Summary
Dynamic professional with a proven track record at Nichiha USA, excelling in customer service and problem-solving. Adept at utilizing CRM software to enhance customer relations and drive process improvements. Recognized for strong teamwork and leadership skills, consistently achieving high customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Customer Delivery Coordination
Nichiha USA
Johns Creek
09.2024 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Collaborated with team members to ensure smooth service and shipping.
- Monitored customer feedback and reported trends to management.
- Trained new staff on customer delivery protocols and tools.
- Maintained accurate records of customer interactions and communication.
- Utilized CRM software to track and manage customer requests.
- Participated in team meetings to discuss service improvements.
- Developed strong relationships with customers for better engagement.
- Resolved customer queries in a timely manner.
- Identified potential opportunities for process improvement within the department.
- Analyzed customer feedback to improve service delivery processes.
- Created reports on customer service metrics and performance indicators.
- Collaborated with upper management to create strategies that maximize efficiency and minimize costs.
- Monitored the team's progress towards daily goals and objectives.
- Contacted customers prior to delivery to coordinate delivery times.
Claim Adjuster
FKS
11.2021 - 07.2023
- Evaluate and process insurance claims to ensure accuracy and adherence to company policies and guidelines.
- Conduct thorough investigations of insurance claims to determine validity and settlement amounts, ensuring fair and accurate resolutions for policyholders.
- Collaborate with legal team to handle complex and high-value insurance claims cases.
- Maintain a high level of customer satisfaction by providing timely and effective communication throughout the claims process.
- Provide excellent customer service and maintain strong relationships with policyholders throughout the claims process, ensuring their satisfaction with the resolution and their continued loyalty to the company.
- Utilize advanced negotiation skills to reach fair and favorable settlement agreements with policyholders, minimizing costs for the company.
- Analyze claim data to identify potential fraudulent activities and take appropriate actions to prevent fraudulent claims.
Forklift Operator/ Sales
SuperSod
03.2019 - 10.2021
- Developing relationships with customers to promote and sell company services.
- Operating forklift to load and unload sod pallets for delivery.
- Ensuring the safe and efficient operation of forklift equipment while handling and moving products to support sales activities.
- Assisting customers in selecting the appropriate sod products based on their specific needs and preferences.
- Providing exceptional customer service and resolving any customer complaints or issues in a timely manner.
- Maintaining a clean and organized work area to ensure a safe and efficient operation.
- Conducting regular forklift maintenance and inspections to ensure equipment is in proper working order and report any issues to management.
Education
Bachelor of Science - Business Administration
Purdue University
West Lafayette, INSome College (No Degree) - Computer Science
Georgia State University
AtlantaDiploma -
Duluth High School
Duluth05.2018
Skills
- Problem-solving
- Teamwork
- Time management
- Attention to detail
- Leadership
- Customer service
- Communication
- Inventory management
- Punctuality
- Team collaboration
- Analytical thinking
- Customer relations
- Verbal communication
Timeline
Customer Delivery Coordination
Nichiha USA
09.2024 - Current
Claim Adjuster
FKS
11.2021 - 07.2023
Forklift Operator/ Sales
SuperSod
03.2019 - 10.2021
Bachelor of Science - Business Administration
Purdue University
Some College (No Degree) - Computer Science
Georgia State University
Diploma -
Duluth High School
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