Brandon Wells
Savannah
Summary
Dedicated and personable Customer Service Representative with over 20 years of experience delivering exceptional customer support in fast-paced environments. Skilled in communication, problem-solving, CRM systems, data entry, troubleshooting, ability to handle high call volumes, manage inquiries efficiently, and build lasting relationships with clients.
Overview
26
26
years of professional experience
Work History
Sales Representative
GSP Transportation
10.2023 - 08.2025
- Third party to Hertz. Effectively communicated and offered ancillary products and services to enhance customer’s travel experience. A strong emphasis on selling and revenue maximization on core products such as options to waive customer’s responsibility of damage, fuel options and vehicle upsells. Engaging customers in a courteous, professional manner and ensuring overall customer satisfaction and service. Assisted customers with various post rental inquiries that involve the rental and billing process, as well as washing and detailing vehicles.
Route Sales Driver
Domestic Uniform Rental
12.2022 - 05.2023
- Safely operated and maintained a commercial step van along an established route, provided services to an existing customer base through needs assessment and issue resolution. Managed daily route to ensure timely pickup and delivery of rental products and facility services, including uniforms, shop towels, aprons, mops, mats, etc. Grew customer base through up-selling of additional products and services. Reviewed daily invoices and manage inventory of clean and soiled merchandise, reconciled route paperwork, and prepared daily bank deposits.
Account Manager
Residential Warranty Services
03.2013 - 10.2022
- Provided services to home inspectors throughout the U.S. and Canada to provide better home inspections, decrease liabilities, and increase home inspection values by offering many services to help add value to their business, while increasing their profitability and reducing liability by offering services such as RecallChek, which notifies home buyers of any fire or safety hazards within their appliances, warranties that cover issues such as structural and mechanical, water and sewer lines, roof leaks, mold, radon, termite protection, and more. Evaluated client needs, built long lasting client relationships, met personal and team sales targets, attended meetings, conferences, troubleshooted and resolved product and technical issues and concerns, documented and update customer records based on interactions.
Server
Max & Erma's
04.2009 - 01.2013
- Family restaurant chain. Welcomed patrons and customers upon arrival, directed or escorted guests to their seats, provided menus and suggested menu items, daily specials in detail, information on specials and detailed information on all entrees, relayed orders to the cooks and ensured that all orders were delivered on time and ensured the accuracy and quantity of every order, served food as it arrived and refilled glasses, delivered food items in a professional and timely manner, and enhanced customer service skills by serving people from different walks of life.
Student Loan Consultant
Student Lending & Consolidations
02.2004 - 03.2009
- Ensured students and parents to consolidate their current student loans into one, single loan to lower their rate, and reducing their monthly payments.
Data Entry Clerk, Sales, Verification, & Customer Service
Suntasia Marketing
04.1999 - 12.2003
- Travel agency. Maintained database by entering new and updated customer and account information for sold vacation packages to clients. Verified entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete, maintained customer confidence and protects operations by keeping information confidential. Answering product and service questions; suggesting information about other products and services. Resolved product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.
Education
High school Diploma -
North Central High School
Indianapolis, IN08.2016
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Sales closing
- Sales strategy development
- Complex Problem-solving
- Sales development
- Product and service sales
- Customer retention
- Upselling and cross selling
- Objection handling
- Sales consultation
- Customer needs assessment
- Performance improvement
- Customer success management
- Account management
- Cold calling
- Staff training
- Performance tracking
- Product promotions
- CRM proficiency
- Client account management
- Systems and software expertise
- Lead generation
- Revenue generation
- Expense reporting
- Records management
- Account servicing
- Promotional planning
- Network development
- Product merchandising
- Competitor research
- Account development
- Time management
- Social media marketing
- Event participation
- Relationship management
- Technical product knowledge
- Inside and outside sales
- On-site product demonstrations
- Product merchandising and distribution
- Contact follow-up
- Post-sales support
- Attention to detail
- Product knowledge
- Team leadership
- Reliability and punctuality
- Route planning
- Professional appearance
- Basic math proficiency
- Schedule management
- Inventory management
- Product rotation
- Sales and marketing
- Visual merchandising
- Product sales
- Route management
- Vehicle maintenance awareness
- Driving and transportation
- Safe driving techniques
- Cash handling experience
- Route planning expertise
- Policies and procedures implementation
- Stock rotation
- Sales goals
- Product distribution
- Safe vehicle operation
- Territory management
- Business transactions
- New customer solicitation
- Vehicle safety
- Route growth
- Multitasking
- Active listening
- Route navigation
- Self motivation
- Documentation
- Goal setting
- Record keeping
- Customer satisfaction
- Networking skills
- Account oversight
- Client rapport
- Vendor relations
- Budget planning
- Industry networking
- Debt management
- Financial literacy
- Credit evaluation
- Repayment strategies
- Federal loan programs
- Loan counseling
- Student loan regulations
- Eligibility guidelines
- Payment plans
- Microsoft office
- Clerical skills
- Repayment procedures
- Data entry
- Task prioritization
- Call center experience
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Appointment scheduling
- Microsoft Office Suite
- Microsoft PowerPoint
- Data collection
- Technical support
- Live chat support
- Spreadsheets
- POS systems expert
- Warranty service
Languages
English
Native or Bilingual
Timeline
Sales Representative
GSP Transportation
10.2023 - 08.2025
Route Sales Driver
Domestic Uniform Rental
12.2022 - 05.2023
Account Manager
Residential Warranty Services
03.2013 - 10.2022
Server
Max & Erma's
04.2009 - 01.2013
Student Loan Consultant
Student Lending & Consolidations
02.2004 - 03.2009
Data Entry Clerk, Sales, Verification, & Customer Service
Suntasia Marketing
04.1999 - 12.2003
High school Diploma -
North Central High School