Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Williams

Atlanta

Summary

Senior Healthcare Executive | Growth Strategist | Patient-Centered Operations Leader

Visionary business development and client relationship leader with over a decade of success driving revenue growth, operational excellence, and high-performing teams within the healthcare industry. Proven track record of delivering 220% referral growth, optimizing service delivery, and building robust strategic partnerships that enhance patient care and accelerate business growth. Adept at scaling organizations, mentoring talent, and aligning cross-functional teams with corporate strategy to deliver sustainable success.

Overview

16
16
years of professional experience

Work History

Senior Client Relationship Manager

BrightSpring Health Services
Atlanta
04.2024 - Current
  • Developed $2M revenue growth strategy across key markets, leveraging data analytics and strategic alliances.
  • Spearheaded a 220% increase in referral volume through targeted engagement strategies and robust healthcare provider relationships.
  • Maintained a 92% referral partner retention rate by delivering tailored hospice solutions and exceptional client service.
  • Partnered with clinical and operational teams to streamline patient onboarding and enhance service delivery, increasing census, and driving sustainable revenue growth.
  • Mentored business development teams, cultivating high-performing professionals and expanding market presence.

Director of Strategic Partnerships

Traditions Health
Roswell
10.2018 - 01.2024
  • Drove significant referral volume and market share growth by strengthening hospital partnerships and aligning care strategies with patient needs.
  • Identified and implemented process improvements to optimize referral pathways, resulting in enhanced operational efficiency.
  • Managed key hospital accounts, delivering tailored solutions that improved patient outcomes and solidified long-term partnerships.
  • Ensured compliance with all regulatory requirements related to partner management.

Director of Business Development

Atlanta Family Hospice & Palliative Care
Norcross
09.2016 - 10.2018
  • Orchestrated cross-functional growth strategies, resulting in increased census and patient retention.
  • Negotiated and secured long-term contracts with healthcare providers, expanding market presence and enhancing service delivery.
  • Designed and led comprehensive sales training programs, significantly improving team performance and client engagement.
  • Generated reports on progress against targets and objectives set by the senior leadership team.

Director of Business Development

Seasons Hospice
Atlanta
05.2014 - 09.2016
  • Improved referral and admission processes by 25%, boosting efficiency and patient satisfaction.
  • Integrated hospice and palliative care services, optimizing operational synergy and patient outcomes.
  • Conducted regular performance reviews of the Business Development Team members to identify areas for improvement and provide feedback and guidance for career growth and development.
  • Introduced a real-time client feedback system, enhancing service quality and responsiveness.

Technical Account Manager- BGCO

Verizon Wireless
Wilmington
09.2009 - 05.2014
  • Delivered advanced technology solutions, achieving a 98% resolution rate for high-value business clients.
  • Aligned cutting-edge technology with client objectives, driving long-term partnerships and satisfaction.
  • Collaborated with internal teams such as engineering, marketing, and support to provide a comprehensive customer experience.
  • Researched industry trends and competitive offerings in order to identify opportunities for improvement or expansion of services offered by the company.

Education

Master of Health Administration -

Louisiana State University
Baton Rouge, LA
05-2026

Bachelor of Science - Psychology

Kennesaw State University
Kennesaw, GA

Skills

  • Executive Leadership & Team Development
  • Strategic Growth & Market Expansion
  • Client Relationship & Stakeholder Engagement
  • Operational Excellence & Process Optimization
  • Data-Driven Business Development
  • Cross-Functional Collaboration
  • Value-Based Care & Service Innovation
  • Project Management

Timeline

Senior Client Relationship Manager

BrightSpring Health Services
04.2024 - Current

Director of Strategic Partnerships

Traditions Health
10.2018 - 01.2024

Director of Business Development

Atlanta Family Hospice & Palliative Care
09.2016 - 10.2018

Director of Business Development

Seasons Hospice
05.2014 - 09.2016

Technical Account Manager- BGCO

Verizon Wireless
09.2009 - 05.2014

Master of Health Administration -

Louisiana State University

Bachelor of Science - Psychology

Kennesaw State University

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Brandon Williams