Brandon Williams
Statesboro
Summary
Accomplished UPS supervisor with expertise in process optimization and team development. Enhanced operational efficiency by reducing costs and improving safety compliance. Proven track record in fostering collaboration and problem-solving, achieving increases in productivity. Adept at analytical thinking and goal setting, driving success in dynamic environments.
Overview
14
14
years of professional experience
Work History
Hub Supervisor
United Parcel Service, UPS
2022.06 - Current
- Streamlined daily operations to enhance efficiency in package handling and distribution.
- Managed daily operations with a focus on maintaining safety standards and ensuring regulatory compliance.
- Facilitated collaboration among cross-functional teams to drive company-wide objectives.
- Directed team dynamics among warehouse staff, emphasizing a supportive atmosphere and encouraging skill enhancement.
- Championed process enhancements that achieved substantial reductions in operating expenses while maintaining quality and service standards.
- Analyzed existing workflow processes and implemented collaborative strategies to improve overall efficiency.
- Executed strategic problem-solving activities aimed at resolving operational challenges.
- Analyzed staff performance through regular evaluations, pinpointing areas for enhancement and providing actionable feedback.
- Facilitated strategic planning discussions with upper management to enhance operational efficiency and effectiveness.
- Facilitated effective communication training and team-building activities aimed at reducing employee turnover.
- Optimized operational efficiency through implementation of streamlined processes and procedures.
Package Dispatch Supervisor
United Parcel Service, UPS
2016.06 - 2022.06
- Streamlined team coordination efforts to improve service delivery and operational effectiveness.
- Analyzed workforce demands and implemented schedule adjustments to maintain optimal staffing levels consistently.
- Optimized dispatch operations through implementation of advanced software tools for enhanced task allocation and tracking.
- Implemented rigorous package verification processes to minimize delivery errors.
- Crafted a structured onboarding process that ensures new hires are well-prepared for their roles and responsibilities in dispatch and driving operations.
- Analyzed existing delivery processes and instituted optimized routing and dispatch procedures to maximize efficiency in package delivery.
- Cultivated open communication channels within the team by promoting an approachable demeanor and facilitating honest feedback from all employees.
- Implemented proactive strategies to address delivery delays and mitigate customer impact.
- Led a diverse team of dispatchers and drivers to cultivate a positive work environment that encourages collaboration and teamwork.
- Handled phone inquiries and provided timely responses to customer emails to enhance service quality.
- Analyzed customer needs to create precise delivery and pickup schedules, ensuring timely service.
- Coordinated and structured delivery routes to ensure timely and accurate shipments.
- Addressed and resolved customer complaints and grievances to support service excellence.
- Coordinated communication with customers to ensure clarity on delivery status and resolve inquiries.
On Road Supervisor
United Parcel Service, UPS
2016.02 - 2016.06
- Supervised daily operations of delivery routes to ensure timely and efficient service.
- Coordinated training programs for new drivers, enhancing safety and compliance standards.
- Monitored performance metrics to identify areas for operational improvement and cost reduction.
- Implemented route optimization strategies, resulting in increased efficiency and reduced fuel consumption.
- Evaluated employee performance regularly, providing constructive feedback for improvement as well as recognizing outstanding contributions.
- Promoted a culture of safety by enforcing compliance with all relevant regulations and industry best practices.
- Enhanced driver performance through comprehensive training programs and ongoing evaluation of skills.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Worked closely with personnel, customers, and contractors to resolve problems.
Part Time Supervisor
United Parcel Service, UPS
2011.12 - 2016.01
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Coordinated scheduling and workflow to optimize package processing efficiency.
- Trained and mentored team members on operational procedures and best practices.
- Implemented process improvements, resulting in enhanced productivity and reduced delays.
- Monitored performance metrics, providing feedback for continuous improvement initiatives.
- Established clear expectations regarding punctuality and attendance policies for all employees, fostering a culture of accountability within the organization.
- Reduced overtime costs by closely monitoring employee work hours and adjusting schedules accordingly.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Audited timesheets and payroll records for accuracy.
- Processed timecards and payroll data for team of employees.
Education
Master of Science - Human Resources Development
The University of Texas At Tyler
Tyler, TX2016-05
Bachelor of Science - Psychology
University of Georgia
GA2010-07
Skills
- Safety compliance
- Process optimization
- Team development
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Adaptability and flexibility
- Task prioritization
- Analytical thinking
- Goal setting
Timeline
Hub Supervisor
United Parcel Service, UPS
2022.06 - Current
Package Dispatch Supervisor
United Parcel Service, UPS
2016.06 - 2022.06
On Road Supervisor
United Parcel Service, UPS
2016.02 - 2016.06
Part Time Supervisor
United Parcel Service, UPS
2011.12 - 2016.01
Master of Science - Human Resources Development
The University of Texas At Tyler
Bachelor of Science - Psychology
University of Georgia