Brandon Zachery
Jonesboro
Summary
I have a professional background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. I am very adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. I am Known for my reliability and proactive approach to meeting customers and organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
All Pro Communications
03.2021 - 08.2025
- Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
- Processed orders and managed account changes using CRM software to enhance customer satisfaction.
- Collaborated with team members to streamline workflows and improve service delivery efficiency.
- Trained new staff on product knowledge and customer engagement strategies, fostering a supportive environment.
Call Center Representative
Well Star
08.2017 - 02.2021
- Managed high-volume inbound calls, ensuring timely and accurate responses to customer inquiries.
- Resolved customer issues by utilizing problem-solving skills and company resources effectively.
- Trained new team members on call handling protocols and customer service best practices.
- Collaborated with cross-functional teams to streamline communication processes, enhancing overall service efficiency.
Client Relations Specialist
New Horizons
05.2013 - 08.2017
- Cultivated strong client relationships through effective communication and active listening skills.
- Resolved client inquiries and concerns promptly, ensuring high satisfaction levels.
- Collaborated with cross-functional teams to enhance service delivery and streamline processes.
- Developed and maintained comprehensive client documentation for accurate tracking and reporting.
Education
High School Diploma -
Jonesboro High
Jonesboro, GA03-2004
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Paperwork processing
- Call management
Certification
- Certified Medical Assistant, Georgia Medical Institute - 2009
Timeline
Customer Service Representative
All Pro Communications
03.2021 - 08.2025
Call Center Representative
Well Star
08.2017 - 02.2021
Client Relations Specialist
New Horizons
05.2013 - 08.2017
High School Diploma -
Jonesboro High