- Enjoy participating in weightlifting and working out for overall physical and mental well-being
- Avid Reader
- Hiking
- Committed to improving personal fitness through regular participation in boxing and Mma
- I participate in a variety of outdoor recreational activities
- Watching Movies and TV Shows
- Volunteering
- DIY and Home Improvement
- Dancing
- Martial Arts
- Music
- Baking
- Video Gaming
- Virtual Reality
Brandon Zollicoffer
Lawrenceville
Summary
- With 3+ years of customer service experience, excellent communicator excelling in fast-paced environments. Proven ability to adapt quickly and thrive in challenging situations. Exceptional conflict resolution and teamwork skills making highly motivated and ready to contribute to any team. Known for friendly demeanor and strong interpersonal abilities, eager to learn and excel in a hospitality environment. Natural ability to quickly grasp industry standards and best practices, consistently delivering attentive and exceptional service. Ready to utilize and further develop communication and organizational skills in a entry level role.
Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.
Overview
2
2
years of professional experience
Work History
Senior Host/Server Assistant/To-go
Taco Mac Sports Grill
09.2024 - Current
- Serve as a senior host, providing outstanding hospitality and a warm welcoming experience to restaurant guests. Collaborate with all areas of the establishment to create a smooth, enjoyable dining experience.
- Act as the restaurant’s first point of contact, warmly greeting guests and escorting them to their assigned seats.
- Responsible for managing table and seating arrangements, assisting the To-Go Team during peak hours, and providing support to bar staff as needed.
- Collaborate seamlessly with all staff and management to maintain an efficient and well-organized shift.
- Support managers and team members in planning and coordinating seating arrangements to ensure exceptional service.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
- Opened and closed seating sections according to volume of guests.
Retail Service Rep
Pet Supplies Plus
10.2023 - 01.2024
- Served as a retail service rep for customers seeking pet adoptions and to purchase pet supplies. Provided advice on pet care supplies and nutrition. Processed customer transactions.
- Assisted in managing and organizing store merchandise. Worked with team members and management to unload and organize store deliveries.
- Supported team members with maintaining cleanliness of the store and animal enclosures. Handled and cared for animals in a safe and human manner.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Protected products from damage by using proper packaging and bagging techniques.
- Delivered outstanding guest experiences that resulted in numerous positive online reviews from satisfied shoppers.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed inventory, ensuring adequate stock levels for high-demand items.
- Developed strong relationships with customers, fostering brand loyalty and driving repeat business.
- Balanced cash registers accurately at the end of each shift, ensuring proper handling of daily transactions.
- Achieved sales goals through effective product recommendations and upselling techniques.
Customer Service Representative
Forever 21
03.2023 - 09.2023
- Served as a customer point to drive sales and negations to provide the best customer service.
- Exceeded customer sales and expectations as a full time employee.
- Proficiently and effectively stocked the store in a fast and timely manner
- Assisted customers
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Education
Associate of Applied Science - Emergency Management
Georgia State University
Clarkston, GA05.2027
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Professional appearance
- Telephone reception
- Guest relations
- Staff coordination
- Verbal and written communication
- Customer engagement
- Task prioritization
Affiliations
- Volunteer Gwinnett
Interests
Timeline
Senior Host/Server Assistant/To-go
Taco Mac Sports Grill
09.2024 - Current
Retail Service Rep
Pet Supplies Plus
10.2023 - 01.2024
Customer Service Representative
Forever 21
03.2023 - 09.2023
Associate of Applied Science - Emergency Management
Georgia State University
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