Brandy Aaron
Lithonia
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Switchboard Operator
Nordstrom
Atlanta
02.2005 - 02.2014
- Operated multi-line phone system to connect calls efficiently.
- Assisted customers by providing information and directing inquiries appropriately.
- Maintained accurate call logs for tracking and reporting purposes.
- Managed incoming and outgoing mail for various departments promptly.
- Handled customer complaints with professionalism and empathy.
- Trained new staff on switchboard operations and customer service standards.
- Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
- Performed basic troubleshooting procedures when technical problems arose with the switchboard equipment.
- Paged employees over PA system to ensure prompt connection with callers.
- Processed incoming or outgoing mail, packages or deliveries.
- Shared or forwarded messages and information to designated personnel.
- Addressed customer concerns professionally in order to provide satisfactory solutions.
Customer Service Representative
Nordstrom
Atlanta
02.2005 - 02.2014
- Provided exceptional customer service to enhance shopping experiences.
- Assisted customers with product inquiries and recommendations.
- Processed transactions efficiently using point-of-sale systems.
- Resolved customer complaints with empathy and professionalism.
- Maintained knowledge of current promotions and sales events.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Inventory Specialist
Nordstrom
Atlanta
02.2005 - 02.2014
- Managed inventory levels to ensure product availability for retail operations.
- Conducted regular stock audits to maintain accurate inventory records.
- Collaborated with team members to streamline receiving and stocking processes.
- Trained new staff on proper inventory handling and storage procedures.
- Assisted in loss prevention efforts through diligent inventory oversight.
- Participated in physical inventory counts to keep information accurate and current.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
Loss Prevention Officer
Nordstrom
Atlanta
02.2005 - 02.2014
- Monitored store premises to deter theft and ensure safety.
- Conducted investigations into suspected theft and loss incidents.
- Trained staff on effective loss prevention techniques and policies.
- Completed incident reports documenting theft and suspicious activities.
- Analyzed video surveillance footage to identify potential criminal activity.
- Prepared security reports to document and log theft, accidents and safety violations.
- Responded to alarms, emergency situations, and safety concerns in a timely manner.
- Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.
- Escorted undesirable persons off property to minimize security violations.
- Conducted internal investigations into employee theft or policy violations.
- Inspected merchandise for signs of tampering or damage.
- Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions, and disposition.
- Managed physical security systems, including alarm systems and locks.
Fulfillment Associate
Nordstrom
Troy
02.2005 - 02.2014
- Processed customer orders efficiently in fast-paced retail environment.
- Trained new associates on fulfillment procedures and safety protocols.
- Filled orders according to defined standards using standard picking system.
- Collaborated with team members to ensure efficient workflow throughout the shift.
- Located merchandise from shelves and storage areas to fill orders.
- Assisted in training new fulfillment associates, sharing best practices and tips.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Education
High School Diploma -
Redan High School
Stone Mountain, GA05-1999
Skills
- Multi-line systems
- Call routing
- Customer support
- Technical troubleshooting
- Data entry
- Communication skills
- Conflict resolution
- Excellent verbal communication skills
- Strong telephone etiquette
- Flexibility
Timeline
Switchboard Operator
Nordstrom
02.2005 - 02.2014
Customer Service Representative
Nordstrom
02.2005 - 02.2014
Inventory Specialist
Nordstrom
02.2005 - 02.2014
Loss Prevention Officer
Nordstrom
02.2005 - 02.2014
Fulfillment Associate
Nordstrom
02.2005 - 02.2014
High School Diploma -
Redan High School