Brandy Baker
Cartersville
Summary
Professional office support with experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments, with proven ability to quickly adapt to new environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Demonstrates strong analytical, communication, and teamwork skills. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
21
21
years of professional experience
Work History
Foreman
Pettit Creek Farms
09.2016 - Current
- Trained new employees to learn processes, apply best practices and comply with protocols.
- Maintained a safe working environment through adherence to safety standards and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
- Inspected completed work to verify quality standards and compliance with criteria.
- Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
- Adapted workflows in response to changing environmental conditions or unexpected challenges encountered throughout the workday.
- Collaborated with managers in planning stages, advising on schedule adjustments and potential obstacles.
- Raised overall crew proficiency with ongoing skill development initiatives targeting areas identified for improvement.
- Provided comprehensive training for new employees, ensuring their rapid integration into the team dynamic.
- Implemented efficient work processes to boost overall productivity while reducing costs.
- Optimized resource utilization for cost savings, carefully monitoring material usage and labor allocations.
- Facilitated seamless handovers between shifts by maintaining clear documentation of completed tasks and outstanding items requiring attention.
- Improved client satisfaction with meticulous oversight of performance requirements and quality standards.
- Enhanced team skills with targeted training, addressing gaps and fostering professional development.
- Mitigated risk, identifying potential issues early and developing contingency plans.
- Boosted operational efficiency, redesigning processes to eliminate waste and streamline tasks.
- Fostered culture of continuous improvement, leading by example and encouraging innovative solutions.
- Ensured compliance with all regulatory requirements, conducting thorough audits and making necessary adjustments.
- Enhanced team productivity by coordinating daily tasks and optimizing workflows.
- Maintained high levels of workforce morale and engagement, organizing team-building activities and providing regular feedback.
- Promoted innovation, encouraging adoption of new methods to improve project outcomes.
- Streamlined communication between departments, establishing clear channels and protocols.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Inspected equipment and tools used for safe operation.
- Trained workers in proper methods, equipment operation and safety procedures.
- Directed projects according to schedule and quality demands.
- Provided feedback to workers on job performance and safety procedures.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Created and implemented plans to maximize efficiency of workers.
- Sourced suppliers and purchased necessary materials for work.
- Supported contracted workers to facilitate timely completion of projects.
- Ensured project milestones were met, overseeing execution of production phases.
- Negotiated with suppliers to secure materials at more favorable terms, impacting budget positively.
- Achieved deadlines consistently, planning resources effectively and adjusting priorities as needed.
- Optimized equipment usage, scheduling regular maintenance and updates to prevent downtime.
- Developed robust time management system, significantly reducing unproductivity and customer complaints.
- Championed company values through consistent modeling of ethical behavior and adherence to company standards.
- Monitored progress against established benchmarks, adjusting strategies as necessary to meet targets consistently.
- Reviewed project details to specify correct materials and equipment for job sites.
- Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
Teacher
Kid's Korner
11.2014 - 09.2016
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student attendance, behavior and progress.
- Identified struggling students early on and provided additional support through modified planning and activities.
- Organized extracurricular activities such as field trips that enriched students' learning experiences outside traditional classroom settings.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
- Enhanced students' critical thinking and problem-solving skills through project-based learning.
- Fostered positive learning environment that encouraged student curiosity and critical thinking.
- Enhanced literacy skills with targeted reading programs.
- Designed and implemented differentiated instruction strategy to meet diverse learning needs, enhancing educational outcomes.
- Improved student engagement by incorporating interactive learning.
- Conducted ongoing professional development.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Developed and implemented classroom routines to address varying student needs.
- Created and developed lesson plans to meet students' academic needs.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Met with students, parents and administrators to address and resolve students' behavioral issues.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Fostered student curiosity and interest through creative hands-on activities.
- Designed learning plans for struggling students based on homework and assignment records.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Maintained ongoing communication with parents about their child(ren).
Innkeeper
Room in the Inn Homeless Ministries
11.2015 - 04.2016
- Streamlined orientation processes, enhancing efficiency and minimizing intake time of homeless guests (hereafter referred to as neighbors).
- Developed strong relationships with locals for donations of quality supplies and services.
- Conducted regular inspections of common areas, maintaining high standards of cleanliness throughout the facility.
- Helped to organize special fundraising events, such as auctions plays and after-parties, to help raise money and awareness.
- Implemented an efficient inventory management system for supplies and amenities, reducing waste while maintaining stock levels.
- Guarded and allocated sensitive personal items belonging to neighbors.
- Handled hosts' and neighbors' concerns professionally and compassionately, promptly addressing issues and rectifying situations.
- Fostered a welcoming atmosphere and consistently exceeded expectations.
- Oversaw daily operations of the inn, ensuring all aspects ran smoothly from morning alightment to evening embarkment.
- Familiarized new neighbors with existing guests, available resources and accomodations, contributing to a cohesive environment.
- Familiarized with neighbors unique circumstances and prioritized attending to individual needs.
- Established genuine connections with neighbors and volunteers, and proactive communication regarding alignining individuals' needs and available resources.
- Greeted and assisted guests and volunteers and assisted with accomodations in exercising their contributions.
- Developed and implemented strategies to optimize operational efficiency.
- Monitored and evaluated neighbors to confirm compliance with policies and guidelines.
- Offered appropriate accomodations based on individual factors and immediate needs.
- Established and upheld standards, promoting individuals' progress and self betterment.
- Managed operations of lodging facility on an as needed basis.
- Evaluated and promptly resolved lodging facility functional and operational issues.
- Executed promotional strategies to increase awareness of the need for the RITI program and it's benefits to potential donors, volunteers and neighbors .
- Fostered safe and secure lodging environment with reliable and effective services.
- Assisted with development and distribution of marketing materials for facility.
Quality Control Technician
Alatrade
11.2012 - 09.2014
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Acted as a liaison between the QA team and other departments ensuring effective communication throughout all stages of the processing lifecycle.
- Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
- Reduced defect rates through meticulous attention to detail during reviews, working closely with production to address any identified issues quickly.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Checked products for compliance with standards before packaging.
- Collaborated with production teams to identify, track, and resolve product defects in a timely manner.
- Improved product reliability by executing rigorous test plans and ensuring product met established requirements.
- Identified and documented discrepancies between expected and actual outcomes, contributing to overall product quality improvement.
- Developed and maintained comprehensive documentation, including test cases and results, for management review.
- Collaborated closely with production supervisors to clarify requirements, resulting in more efficient defect resolution process.
- Improved communication between departments by acting as a liaison between production and further processing teams on quality matters.
- Conducted regular internal audits to assess compliance with company policies and regulatory requirements, driving continuous improvement efforts.
- Implemented quality control processes to meet product standards.
- Managed non-conforming product evaluations and disposition, minimizing negative impacts on production schedules and customer satisfaction.
- Analyzed data trends to identify areas of concern and recommend proactive solutions, resulting in fewer product holds.
- Conducted thorough root cause analysis for recurring issues, leading to targeted corrective actions and continuous improvement.
- Enhanced accuracy of quality control measurements by calibrating and maintaining testing equipment.
- Collaborated with production team to refine manufacturing processes, resulting in higher quality outputs.
- Improved product reliability with thorough quality assessments and feedback to production team.
- Ensured product quality met industry standards by conducting detailed inspections and performing rigorous testing.
- Enhanced customer satisfaction by identifying and rectifying defects before products reached market.
- Maintained meticulous records of quality control efforts, providing reliable audit trail for compliance purposes.
- Conducted comprehensive audits of production processes to ensure compliance with internal and external quality standards.
- Reported problems and concerns to management.
- Inspected items and compared against standards to meet regulatory requirements.
- Performed routine maintenance and calibration on testing equipment.
- Completed supporting documentation for testing procedures and data capture forms.
- Liaised between quality control and other departments, providing project updates and consultation.
New Hire Training Lead
Alatrade
02.2013 - 12.2013
- Created a welcoming environment that promoted open communication and supported individual success within the company culture.
- Conducted follow-up assessments post-training to ensure continued growth and development.
- Increased employee retention through engaging and interactive training.
- Made assessment to measure progress and mastery of required skills during the training period.
- Shared knowledge and expertise with colleagues and trainees across departments to foster a culture of continuous learning and improvement.
- Collaborated with department managers to identify specific training needs and develop tailored solutions.
- Stayed current on industry trends and best practices to continuously improve the quality of production from training in demonstrating different techniques, presenting a variety of methods enabling individuals to effectively establish the method most suited to them in producing the highest quality product.
- Evaluated ongoing training program effectiveness, making adjustments as needed for optimal results.
- Facilitated hands-on learning experiences, ensuring practical application of concepts for optimal production.
- Aligned training content with company values for maximum impact on workplace performance outcomes.
- Reduced time to productivity for new hires by implementing targeted training programs.
- Mentored new employees, providing guidance and support throughout their initial months at the company.
- Provided regular feedback to both trainees and management with feedback of trainees' progress.
- Established and maintained quality control standards.
- Conducted needs assessments to identify gaps in performance and evaluate possible adjustments in individual process or placement of trainee.
- Developed job-specific competencies and performance standards.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Identified workers with specific skill sets to recommend for specific placement.
Quality Inspection and Repack Associate
Gateway Packaging Company
07.2011 - 02.2012
- Mentored and coached team members on QA strategies.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Streamlined processes for increased efficiency and reduced time spent on redundant tasks.
- Reduced defect rates through meticulous attention to detail during inspection, working to address any identified issues quickly.
- Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product inspection and development.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
- Improved product reliability by diligently ensuring that products met established requirements.
- Identified discrepancies between expected and actual outcomes, contributing to overall product quality improvement.
- Enhanced product compliance with industry standards by diligently verifying adherence to regulatory requirements.
- Evaluated function and design compliance of every product against design standards and customer needs.
- Inspected products and packaging to ensure in quality of product meeting with required standards.
- Remove defective or damaged products from orders and replace with quality products as needed.
- Ensure that incoming and outgoing shipments match orders and meet with quality standards.
- Correctly dispose of damaged materials and products.
Quality Inspection & Rework
Monitor Manufacturing
05.2011 - 07.2011
- Enhanced product quality by executing rigorous inspection processes and protocols.
- Supported organizational growth by scaling up the inspection department''s capacity to handle increased workload without compromising on established quality standards or target timelines.
- Achieved a significant reduction in product recalls by maintaining strict adherence to regulatory requirements.
- Improved efficiency by streamlining the quality inspection workflow, reducing time spent on redundant tasks.
- Ensured consistent application of quality standards.
- Championed a culture of continuous improvement within the organization by regularly reviewing and refining inspection techniques as needed.
- Fostered an inclusive environment where feedback was actively sought, valued, and acted upon accordingly.
- Conducted root cause analyses for defect identification, leading to targeted corrective actions and continuous improvement initiatives.
- Optimized inspection schedule coordination to minimize downtime while maximizing available resources for efficient productivity.
- Reduced manufacturing defects through meticulous oversight of production lines.
- Collaborated with production managment to identify areas for improvement, resulting in higher-quality products and fewer customer complaints.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Reported production malfunctions to managers and production supervisors.
Receptionist
Edge Family Dentistry
01.2011 - 05.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Increased customer satisfaction by warmly and promptly addressing their needs.
- Maintained office organization with meticulous management of appointment scheduling and client databases.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Handled incoming and outgoing package deliveries.
Internal Auditor
Future Research Corporation
01.2009 - 12.2010
- Assisted in the preparation of audit reports that clearly communicated findings and recommendations to key stakeholders.
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
- Identified and reported audit issues.
- Produced audit reports.
- Contributed to a positive work environment by collaborating effectively with colleagues across all levels of the organization.
- Investigated discrepancies discovered during auditing process.
- Supported management in developing action plans to address identified issues, promoting timely resolution of audit findings.
- Documented recommendations to improve internal controls.
- Provided valuable insights to management by presenting clear and concise audit findings, contributing to informed decision-making processes.
- Conducted training sessions for staff members on best practices in internal auditing, fostering a culture of continuous improvement.
- Prepared audit programs and documentation.
- Evaluated compliance with regulatory requirements, mitigating potential risks and protecting organizational reputation.
- Assisted in the development of company policies and procedures, promoting a strong internal control environment.
- Guided departments in developing remediation plans based on audit findings and recommendations.
- Developed working relationships with external auditors, facilitating efficient communication during annual audits.
- Evaluated company's policies to determine how well standards adhered to best practices.
- Enhanced stakeholder confidence with preparation of clear and detailed audit reports.
- Fostered culture of transparency and accountability, conducting regular meetings to discuss audit findings and corrective actions.
- Ensured adherence to international audit standards by keeping abreast of changes and implementing necessary updates in audit procedures.
- Streamlined audit processes, implementing new software tools to increase efficiency and accuracy.
- Improved compliance with regulatory standards through meticulous internal policy reviews and updates.
- Strengthened stakeholder relations by presenting audit findings in clear, constructive, and professional manner.
- Strengthened internal control systems by conducting comprehensive audits.
- Supported strategic decision-making by providing senior management with actionable insights from audit findings.
- Bolstered organizational integrity, conducting ethics and compliance audits.
- Prepared working papers, reports and supporting documentation for audit findings.
Administrative Assistant
Future Research Corporation
02.2008 - 12.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and filing systems.
- Delivered excellent customer service through prompt responses to client inquiries and addressing concerns effectively.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Organized logistics and materials for meetings.
- Increased office participation in special events by detailed calendars and other office updates.
- Submitted payroll and time off requests for hourly employees to accounting.
- Packaged and mailed checks and stubs for employees working off site. Distributed same to employees in office.
Customer Service Cashier
Pantry Inc.
04.2005 - 01.2008
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and diffused escalated situations.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the beginning and end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash, credit card, and fleet transactions.
- Provided support to fellow cashiers by assisting with complex transactions as needed.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
- Collaborated with team members to maintain smooth operations during peak hours.
- Promoted store loyalty programs to customers to enhance engagement and repeat business.
- Assisted in creation of promotional displays, attracting customer attention and boosting sales.
- Enhanced customer experience by providing prompt and accurate transactions.
- Learned duties for various positions and provided backup at key times.
- Participated in regular inventory counts, ensuring accuracy in store stock levels.
Quality Assurance Vehicle Maintenance Inspector
Lucor Automotive Services
05.2004 - 03.2005
- Completed maintenance records, maintaining accurate documentation for regulatory purposes.
- Optimized spare parts inventory through effective stock management strategies, minimizing waste and ensuring availability when needed.
- Implemented quality control measures during inspections, resulting in consistently high standards of workmanship.
- Recommended strategic maintenance that enhanced fleet capabilities and longevity, ensuring long term continuity of return business.
- Streamlined maintenance processes for increased productivity through the implementation of standardized procedures.
- Mentored junior staff members in standard vehicle maintenance procedures and company process and methods.
- Implemented quality control measures that resulted in increased reliability and reduced customer complaints.
- Established a collaborative work environment that promoted open communication between team members.
- Developed customized preventative maintenance schedules based on individual vehicle usage patterns.
- Managed inventory levels of parts and supplies, ensuring timely procurement while avoiding excess stock holding costs.
- Oversaw maintenance and installation activities.
- Utilized proper tools and materials to adhere to safety guidelines.
- Monitored daily progress and work quality to provide guidance and direction to maintenance team.
- Supervised team of mechanics, ensuring completion of work in a timely ,manner and to company standards.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Monitored job quality and communicated necessary improvements to site superintendent.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Education
High School Diploma -
Cass Comprehensive High
Cartersville, GA05-2005
Skills
- Crew leadership and teamwork collaborations
- Quality and policy control and compliance
- Time and inventory management
- Multitasking and organization
- Hospitality and accommodation
- Administrative support
- Confidential document control
- Mail management
- Oral and written communications
- Document filing and recordkeeping
- Previous ISO certification internal control professional
- Exceptional customer service relations and satisfaction aptitude
Timeline
Foreman
Pettit Creek Farms
09.2016 - Current
Innkeeper
Room in the Inn Homeless Ministries
11.2015 - 04.2016
Teacher
Kid's Korner
11.2014 - 09.2016
New Hire Training Lead
Alatrade
02.2013 - 12.2013
Quality Control Technician
Alatrade
11.2012 - 09.2014
Quality Inspection and Repack Associate
Gateway Packaging Company
07.2011 - 02.2012
Quality Inspection & Rework
Monitor Manufacturing
05.2011 - 07.2011
Receptionist
Edge Family Dentistry
01.2011 - 05.2011
Internal Auditor
Future Research Corporation
01.2009 - 12.2010
Administrative Assistant
Future Research Corporation
02.2008 - 12.2010
Customer Service Cashier
Pantry Inc.
04.2005 - 01.2008
Quality Assurance Vehicle Maintenance Inspector
Lucor Automotive Services
05.2004 - 03.2005
High School Diploma -
Cass Comprehensive High
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