Brandy Branche
Morrow
Summary
Highly-focused and ambitious human resources manager bringing several years management experience with extensive customer service, public relations and philanthropic background. Astute and proactive problem-solver possessing elevated business and operations acumen honed through progressive career history, diverse industries knowledge and accomplished education. Talented in key hr functions, spanning employee hiring, training, development and retention-promoting relationship building.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Human Resources Coordinator
Chick-fil-A Dwarf House
Jonesboro
09.2018 - Current
- Administers and overseas programs for the restaurant including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition and morale. as well as safety, health and any training.
- Coordinated employee engagement activities to boost morale and productivity.
- Suggested promotions and wage increases according to employee performance.
- Handled employee discipline and termination to address policy infractions.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Aligned HR policies with federal and local regulations.
- Managed communication regarding employee orientation and open enrollment for benefits.
- Maintained HR records, ensuring accuracy and confidentiality of employee data.
- Organized employee recognition programs to boost morale among staff members.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Organized employee directories and updated individual contact information.
- Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
- Facilitated internal communication regarding HR policies and updates.
- Initialized background checks for potential new hires.
Bartender
O'Charley's
Stockbridge
01.2017 - Current
- Bartender, Creating signature cocktails, maintaining stocked bar, serving drinks and food, interacting with guest, handling cash transactions, payment processing, inventory management, provide high quality customer service.
- Processed payments accurately and efficiently with POS system.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Upsold customers from shelf to premium brands to help boost sales.
Receiving Clerk/Dispatcher
hhgregg
Ellenwood
11.2012 - 06.2016
- Prepared orders for shipment, following purchase orders.
- Followed regulations to ship orders by air, ocean, truck freight, and rail.
- Generated appropriate shipping documents, including commercial invoices and bills of lading.
- Provided a comprehensive and accurate flow of merchandise.
- Maintained inventory.
- Received parts, supplies, and equipment.
- Inspected all deliveries for completeness, quality, and accuracy.
- Logged all deliveries.
- Helped other departments as needed.
- Maintained a clean and safe work area in compliance with OSHA standards.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Unloaded delivery trucks, containers, and pallets using hand truck, forklifts or other equipment as needed.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Updated inventory records to reflect new stock levels.
- Operated inventory management software and completed tasks using ERP applications.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
- Compared and verified identifying information of outgoing shipments.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Contacted transport companies and suppliers to expedite, trace, or return shipments.
- Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
Bar Manager, Jazz Bar
Jazz Bar
Dekalb
01.2009 - 11.2012
- Mixed alcoholic beverages.
- Served alcoholic drinks to patrons.
- Mixed drinks should be prepared according to the house or standard recipe.
- Mixed drinks are available upon customer request.
- Collected money for drinks sold.
- Balanced cash receipts.
- Prevented problems of safety, or liability.
- Trained new employees to perform duties.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Coordinated with chefs on food pairings for cocktails or beer selections.
- Distributed food to service staff for prompt delivery to customers.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
Administrative Assistant/Dispatcher/Freight Broker
C. Brown Trucking
Lake City
11.2004 - 11.2009
- Interacted with clients via telephone.
- Canceled accounts.
- Collected deposits or payments.
- Arranged billing.
- Assessed the validity of customer complaints.
- Performed office duties such as data entry, word processing, filing, copying, etc.
- Verified shipping loads.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Ensured compliance with safety regulations and company policies.
- Developed strategies for improving efficiency within the dispatch department.
- Verified driver credentials prior to assigning them a route or task.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
Education
Associate of Science - Information And Communication Technology
Clayton State University
Morrow, GA01-2001
High School Diploma -
Mount Zion High School
Jonesboro, GA12.1995
Skills
- Administrative support
- Knowledgeable in Microsoft Office
- Quick learner
- Multi-tasker
- Goal-Oriented
- Word processing
- Freight experience
- POS
- Restaurant experience
- Serving Experience
- Microsoft Excel
- Clerical experience
- Human Resources
- Talent Management
- Talent Acquisition
- Employee Orientation
- Performance management
- Workers' compensation
- Bartending
- Cash register
- Recruiting
- Customer service
- Cash handling
- Sales
- Accounting
- Payroll
Certification
Serve Safe Certification, 02/01/21, 02/01/26, Provides food and beverage safety training, exams, and educational materials to food service managers.
Personal Information
Willing To Relocate: Anywhere
Timeline
Human Resources Coordinator
Chick-fil-A Dwarf House
09.2018 - Current
Bartender
O'Charley's
01.2017 - Current
Receiving Clerk/Dispatcher
hhgregg
11.2012 - 06.2016
Bar Manager, Jazz Bar
Jazz Bar
01.2009 - 11.2012
Administrative Assistant/Dispatcher/Freight Broker
C. Brown Trucking
11.2004 - 11.2009
Associate of Science - Information And Communication Technology
Clayton State University
High School Diploma -
Mount Zion High School