Brandy Randall
Lizella
Summary
Seasoned Bodily Injury Claims Adjuster and Customer Service Representative with a proven track record at GEICO. Excelled in medical records analysis and settlement negotiation, significantly reducing claim costs. Demonstrated empathy in customer interactions, boosting loyalty. Continuously updated on industry trends, ensuring top-notch claims handling and customer service.
Overview
26
26
years of professional experience
Work History
Bodily Injury Claims Adjuster
GEICO
08.2008 - Current
- Interviewed policyholders, witnesses and third parties to gather information and details regarding injury event.
- Reduced claim costs by effectively negotiating settlements with attorneys and claimants.
- Participated in ongoing training programs to stay up-to-date on industry trends, regulatory changes, and best practices for bodily injury claims handling.
- Implemented strategies to minimize litigation risks, collaborating closely with defense attorneys when necessary.
- Conducted thorough investigations, gathering evidence such as medical records, police reports, and witness statements to determine liability accurately.
- Examined claims forms and other records to determine insurance coverage.
Customer Service Representative
BellSouth Telecommunications
11.1998 - 11.2005
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new personnel regarding company operations, policies and services.
Education
High School Diploma -
CCHS
Roberta, GASkills
- Medical Records Analysis
- Claims Investigation
- Insurance regulations knowledge
- Insurance policy coverage knowledge
- Settlement Negotiation
- Keyboarding
- Liability Assessment
- Negotiation
- Policy Interpretation
- Insurance policy coverage expertise
- Proficiency of bodily injury claims
- Bodily injury settlements proficiency
- Claims Processing
Timeline
Bodily Injury Claims Adjuster
GEICO
08.2008 - Current
Customer Service Representative
BellSouth Telecommunications
11.1998 - 11.2005
High School Diploma -
CCHS
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