Brandy Wright
Hogansville
Summary
Personal Banker at Synovus Bank with a proven track record in relationship building and branch operations. Enhanced customer satisfaction through effective problem resolution and financial education. Recognized for implementing workflow improvements that increased transaction speed, while maintaining compliance and fostering a welcoming environment for clients.
Overview
18
18
years of professional experience
Work History
Personal Banker 1
Synovus Bank
08.2007 - Current
- Assisted clients with account inquiries and transaction requests, ensuring prompt resolution.
- Help customers with there Safe Box entry and payments.
- Educated customers on financial products and services, enhancing their banking experience.
- Maintained compliance with regulatory requirements to protect client information and bank interests.
- Processed customer transactions accurately and efficiently, ensuring compliance with banking policies.
- Mentored tellers on best practices for cash handling and customer service protocols.
- Implemented improvements to workflow processes that enhanced transaction speed and customer satisfaction.
- Assisted customers with account inquiries, providing clear information and resolving issues promptly.
- Conducted regular audits of cash drawers, maintaining accuracy in balancing funds at day's end.
- Developed strong relationships with clients, fostering loyalty through exceptional service delivery.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Order supplies for the bank monthly or when needed.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated customers on use of banking website and mobile apps.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Assist Head Teller with all the responsibilities with balancing the vault ordering money weekly and all audits quarterly and yearly.
Education
High School Diploma - West Georgia Tech
Hogansville High School
Hogansville, GA05.2002
Skills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
Timeline
Personal Banker 1
Synovus Bank
08.2007 - Current
High School Diploma - West Georgia Tech
Hogansville High School