Brandyse Watkins-Deloney
Rome
Summary
Detail-oriented professional with over 10 years of experience in client-facing and administrative roles. Skilled at managing communications, payment processing, and escalations in fast-paced environments. Adept at maintaining accurate records, handling confidential information, and supporting structured office operations. Seeking a professional office role with opportunities for growth.
Overview
12
12
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification
Work History
Back-of-House / Line Cook Roles (Condensed)
Various Establishments
Rome
03.2018 - Current
- Prepared ingredients and dishes according to recipes and establishment standards.
- Operated kitchen equipment safely and efficiently during high-volume service.
- Maintained cleanliness and organization of workstations throughout shifts.
- Implemented food safety practices to ensure compliance with health regulations.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
Auto Insurance Agent
Direct Auto Insurance
Rome
03.2023 - 02.2024
- Assisted clients in selecting appropriate auto insurance coverage options.
- Explained policy details and terms to ensure client understanding.
- Processed insurance applications and maintained accurate client records.
- Processed applications, endorsements, cancellations, reinstatements, audits, and renewals efficiently and accurately.
Bail Bonds Agent
Bond, James Bond Inc.
Cartersville
02.2019 - 03.2023
- Assisted clients in understanding bail processes and legal requirements.
- Evaluated client applications for bail eligibility and financial stability.
- Coordinated with legal professionals to gather necessary documentation.
- Communicated regularly with clients regarding case updates and obligations.
- Calculated and collected payments from clients according to payment plan agreements.
Insurance Agent
Young America Insurance (Fred Loya)
Indianapolis
02.2017 - 02.2018
- Assisted clients in selecting appropriate insurance policies and coverage options.
- Educated clients on policy benefits, terms, and conditions to enhance understanding.
- Processed new insurance applications efficiently and accurately within company guidelines.
- Conducted regular follow-ups with clients to ensure satisfaction and address concerns.
- Processed payments received from clients promptly according to established procedures.
Lead Broker
Cash America Pawn
Indianapolis
02.2014 - 01.2017
- Managed customer transactions and ensured accurate valuations of items.
- Assisted customers in selecting appropriate pawn options and loan terms.
- Conducted inventory assessments to maintain optimal stock levels.
- Negotiated between sellers and buyers over property prices and settlement deals.
Education
Stone Gate Early College High School,
Indianapolis, INSkills
- Client communications & intake
- Payment processing & recordkeeping
- Escalation & issue resolution
- Confidential information handling
- High-volume, fast-paced workflow management
- Professional communication
- Leadership & mentoring
Certification
- Auto Insurance License (Former)
- Notary Public – Status to be confirmed
Timeline
Auto Insurance Agent
Direct Auto Insurance
03.2023 - 02.2024
Bail Bonds Agent
Bond, James Bond Inc.
02.2019 - 03.2023
Back-of-House / Line Cook Roles (Condensed)
Various Establishments
03.2018 - Current
Insurance Agent
Young America Insurance (Fred Loya)
02.2017 - 02.2018
Lead Broker
Cash America Pawn
02.2014 - 01.2017
Stone Gate Early College High School,