Jamal Davis
Lithonia
Summary
Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.
Overview
7
7
years of professional experience
Work History
Benefits Care Engagement
Gusto
05.2021 - Current
- Ensured payroll and hours are accurately processed
- Assists accountants ,business administrators and employees with day to day questions/ concerns regarding pay ;benefits and other issues
- Identifying software bugs and feature requests, and coordinating with the relevant team for handling
- Ability to manage multiple priorities and deadlines simultaneously
- Responding to customer-initiated interactions such as phone calls and emails
- Advised and informed employee and administrators of changes and developments related to health and tax advantaged benefits including eligibility ,coverage and provisions
- Navigate seamlessly between Gusto programs, systems and tools while assisting customers
- Experienced in root cause analysis, tools roadmaps, QA, and improving the customer experience
- Worked directly with customers and health insurance carriers to resolve issues regarding enrollments
- Trained on Gusto’s CX Benefits Academy
- Provide expertise and guidance to customers to assist customers in decision making or requested changes; resolves questions in a timely manner
Payroll Specialist
ADP
05.2019 - 05.2021
- Maintain database of personnel information and accurate payroll records
- Conduct regularly scheduled audits of payroll records to ensure continued accuracy
- Prepare paychecks to ensure that employees are paid on time and in the correct amount
- Cooperate with different departments to increase payroll service performance Process data and prepare tax information
- Collect, verify, and record employee attendance, including hours worked
- Compute wages, commissions, and deductions
- Ensure compliance with federal, state, and local tax laws, including remittance of payroll taxes
- Process and monitor garnishment orders
- Handle employee complaints about incorrect payments and resolve discrepancies
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to employees regarding payroll inquiries and issues.
Customer Service Representative
Delta Dental
11.2017 - 05.2019
- Verifies insurance eligibility and benefits
- Assisted members in filing claims for dental insurance
- Processed material request
- Conversed with dental professionals and doctors with status of claims
- Exceptional knowledge of health insurance
- Processed claims according to ADA guidelines
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Education
Master - Cosmetologist
Georgia Career Institute
Conyers, GANo Degree - Communications
Benedict College
High School diploma - undefined
Lithonia High School
Lithonia, GA2009
Skills
- Benefits Research
- Customer Experience
- Customer Satisfaction
- Call Center Processes
- Case Management and Inventory Lead
- Enrollment Assistance
- Health Insurance Industry Knowledge
- ADP Workforce Now
- Complex Problem-Solving
Timeline
Benefits Care Engagement
Gusto
05.2021 - Current
Payroll Specialist
ADP
05.2019 - 05.2021
Customer Service Representative
Delta Dental
11.2017 - 05.2019
Master - Cosmetologist
Georgia Career Institute
No Degree - Communications
Benedict College
High School diploma - undefined
Lithonia High School
Similar Profiles
HARINDER SINGHHARINDER SINGH
Senior SEO Manager at GustoSenior SEO Manager at Gusto
TERRY VERRETTERRY VERRET
Server at GustoServer at Gusto
Michael WesthovenMichael Westhoven
New Business Adviser at GustoNew Business Adviser at Gusto