Breala Irby
Lawrenceville
Summary
Dynamic sales leader with proven expertise in customer engagement and sales management, honed at OnCue Express and other very notable retail establishments. Excelled in utilizing salesforce, enhancing sales by 20% through strategic social marketing and advanced communication. Skilled in cash handling and POS systems, consistently prioritizing client satisfaction and team development. Proven track record of leading teams to achieve ambitious sales goals and enhancing customer engagement. Record of effective communication and problem-solving abilities to achieve consistent results.
Overview
12
12
years of professional experience
Work History
Sales Associate/Manager
OnCue Express
08.2015 - 10.2024
- Give all customers prompt and courteous service.
- Ensured the consistent and timely delivery of OnCue standards across the company.
- Ring in all sales as discussed in the policy manual.
- Maintained accurate cash levels throughout the entire shift while making sure cash levels remain within a $5 difference by the end of shift.
- Utilize suggestive selling techniques.
- Processed incoming and outgoing vendors and ensured timely responses while assuring each incoming vendor is accounted for in inventory purposes.
- Assisted with inventory for management and restocking of store supplies before and after daily deliveries.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Organized product displays to attract potential buyers and increase sales.
- Manage a team of sales associates, providing guidance and support to improve overall performance.
- Throughout management we use passion and skills in order to develop successful team members' knowledge while contributing to their success as well as the company's success.
- Deliver continuous positive and encouraging, hands-on training.
- Handled customer relations issues, enabling quick resolutions, and client satisfaction.
- Communicate effectively with team members and external clients to coordinate workflow.
- Maintain in depth knowledge of all systems programs and processes.
- Reflect and exemplify the core values of new team members during training to identify strengths and areas where additional training would be of benefit.
- Conduct performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
Sales Associate
JCPenney
06.2014 - 12.2014
- Worked together with team to receive and unload merchandise to be prepared in the stockroom while maintaining cleanliness and organization.
- Take plans communicated by leadership on where to place merchandise throughout the store while executing plans with sufficiency and detail.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Understanding merchandising standards and work efficiently to deliver outstanding customer experiences by maintaining standards as the flow of goods sales.
- Engaged in assisting in your sales floor peers and leaders by pulling and preparing merchandise to go to the floor ensuring we keep sizes and items in stock for customers needs and demands.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier/Cutter
Rudy's "Country Store" and Bar-B-Q
06.2013 - 12.2014
- Greeted customers entering store and responded promptly to customer needs.
- Maintain knowledge of restaurant operations, including financial management and different service standards.
- Maintain high standards of food quality, hygiene, and safety.
- Cutters responsible for making sure customers choice of meat is cut quickly per order in order to insure customer satisfaction.
- Develop and implement strategies to enhance the dining experience.
- Worked flexible schedules as a cutter and extra shifts to meet business needs.
- Adapt to quickly resolving customer complaints promptly and professionally.
- C-Store clerk operates cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
Cashier
Panda Express
02.2014 - 06.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs upon ordering.
- Prepared hot and cold foods while working quickly through rushes and maintaining accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintain a clean, friendly, and welcoming restaurant appearance.
Cashier Supervisor
7-Eleven
01.2013 - 12.2013
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by quickly and efficiently addressing customer concerns.
- Ability to work in high volumes and handle busy schedules on a daily.
- Achieved high levels of of accuracy in cash management through meticulous record-keeping and timely bank deposits.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Kept close eye on customers and employees to assess theft risks and maintain loss prevention goals.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Education
No Degree - Law
Oklahoma State University, Oklahoma Campus
Oklahoma CityHigh School Diploma -
Edmond Santa Fe
Edmond, Oklahoma 05-2013
Skills
- Customer engagement
- Meeting management
- Salesforce proficiency
- Sales team leadership
- Direct sales
- Verbal and written communication
- Social media marketing
- Advanced communication skills
- Proficiency with computers and software
- Cash handling
- Food handling, hygiene, and safety
- POS and Microsoft knowledge
- Product knowledge
Accomplishments
- Named "Manager of the Year" in 2020 at OnCue Express.
Languages
Spanish
Limited Working
Timeline
Sales Associate/Manager
OnCue Express
08.2015 - 10.2024
Sales Associate
JCPenney
06.2014 - 12.2014
Cashier
Panda Express
02.2014 - 06.2014
Cashier/Cutter
Rudy's "Country Store" and Bar-B-Q
06.2013 - 12.2014
Cashier Supervisor
7-Eleven
01.2013 - 12.2013
No Degree - Law
Oklahoma State University, Oklahoma Campus
High School Diploma -
Edmond Santa Fe
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