Breanna S. Allen
Warner Robins
Summary
My professional background includes over 10 years in Customer Service, during which I have developed extensive expertise in the Accounting, Problem Solving, and Retail Management field. My critical thinking skills enable me to navigate complex challenges with precision, while my exceptional time management abilities ensure seamless operations, even under intense pressure. Capable of identifying potential problems and providing recommendations for resolutions. I am seeking an opportunity to provide excellent performance and to translate my skills, knowledge, and abilities to your organization.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Ambrose Pediatric Dentistry
07.2024 - Current
- Managed patient scheduling and appointment confirmations to enhance office efficiency and workflow.
- Coordinated communication between staff, patients, and parents, ensuring clear understanding of procedures and policies.
- Trained new front desk staff on office protocols and customer service standards to ensure consistent service delivery.
- Developed and implemented streamlined check-in/check-out procedures, reducing wait times for patients and families.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Bank Teller
Midsouth Credit Union
11.2021 - 11.2023
- Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions
- Informing customers about bank products and services
- Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete
- Maintaining and balancing cash drawers and reconciling discrepancies
- Packaging cash and rolling coins to be stored in drawers or the bank vault
- Keeping a clean, organized work area and a professional appearance
- Handling currency, transactions, and confidential information in a responsible manner
- Using software to track bank information and generate reports
- Following all bank financial and security regulations and procedures
Cashier/Customer Service Representative/Cosmetic Beauty Advisor
Kohl’s
11.2017 - 02.2022
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Greets visitors and responds to phone and written inquiries, which often requires an explanation in general terms of functions of the Agency to distinguish among and between function related to the subject of the inquiry
- Evaluates inquiries in order to provide the most useful and appropriate information or to suggest other productive sources of specific information applicable to the nature and subject of inquiry
- Resolves inconsistencies in available information
- Arranges displays of informational and natural materials in the reception area
- Varies or changes displays to coincide with seasonal changes, and special public information programs
- Uses imagination and good taste to achieve desirable results
- Processed transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Use database or spreadsheet software to enter, revise, sort, or calculate, and retrieve data for standard reports
- Is held accountable for the funds collected
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Diploma -
Warner Robins High School
05.2013
Skills
- Proficient in Windows 10
- Experienced with Windows 11
- Skilled in Microsoft Office tools
- Experienced with Word
- Excel
- PowerPoint
- Outlook
- Microsoft Teams
- Conflict Resolution
- Research
- Problem Evaluation
- Feedback
- Diversity Management
- Support
- Oral Communication
- Written Communication
- Time Management
- Customer Service
- Constructive Criticism
- Stress Management
- Network Knowledge
- Troubleshooting
- Teamwork
- Independence
- Office administration
- Customer service
- Telephone etiquette
- Data entry
- Scheduling
- Appointment scheduling
- Problem-solving skills
Timeline
Front Desk Receptionist
Ambrose Pediatric Dentistry
07.2024 - Current
Bank Teller
Midsouth Credit Union
11.2021 - 11.2023
Cashier/Customer Service Representative/Cosmetic Beauty Advisor
Kohl’s
11.2017 - 02.2022
Diploma -
Warner Robins High School
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