Breanna Cowan
St. Marys
Summary
Experience includes maintaining accurate records and managing high volumes of incoming calls, ensuring a positive experience for patients and families. Proven ability to follow up on customer interactions and foster new business relationships through diligent lead follow-up. Proficient in data entry and billing support, utilizing software to manage reports and maintain detailed records across multiple databases.
Overview
2
2
years of professional experience
Work History
Healthcare Customer Service Representative
Conduent
07.2025 - 01.2026
- Assisted patients by effectively addressing inquiries and resolving issues, enhancing overall patient satisfaction and experience.
- Ensured that proper follow up was completed after each interaction with a customer.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Enrollment Representative
Blue Cross and Blue Shield
01.2025 - 06.2025
- Input accurate payment details and managed reports in Software.
- Fostered new business relationships through inbound lead follow-up.
- Investigated issues and created solutions for new customers.
- Maintained detailed and accurate records between multiple databases and programs.
- Updated, entered, and reviewed customer data.
Automotive Loan Specialist
Teleperformance USA
03.2024 - 12.2024
- Explained very technical financial information to applicants in easy to understand language.
- Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
- Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
- Maintained strict confidentiality of bank records and client information.
- Developed strong relationships with customers through high levels of customer service.
Customer Service Representative
Walmart
09.2023 - 03.2024
- Input accurate payment details and managed reports in Software.
- Fostered new business relationships through inbound lead follow-up.
- Investigated issues and created solutions for new customers.
- Maintained detailed and accurate records between multiple databases and programs.
- Updated, entered, and reviewed customer data.
Education
Bachelor of Arts - Psychology
University of South Carolina Beaufort
Bluffton, SC 08.2021 - 05/2025
Skills
- Follow-up skills
- Goal oriented
- Mathematics skills
- Workflow optimization
- Customer service expertise
- Excellent phone demeanor
- Exceptional communication
- Billing support
- Client advocacy
- Data entry skills
- Customer service background
- Microsoft office suite expertise
Timeline
Healthcare Customer Service Representative
Conduent
07.2025 - 01.2026
Enrollment Representative
Blue Cross and Blue Shield
01.2025 - 06.2025
Automotive Loan Specialist
Teleperformance USA
03.2024 - 12.2024
Customer Service Representative
Walmart
09.2023 - 03.2024
Bachelor of Arts - Psychology
University of South Carolina Beaufort
08.2021 - 05/2025