Breanna Foster

• Arrive with the delivery team at 6 AM to walk the lanes for furniture delivery
• Assisted and coached during loading for route delivery
• Maintained account of Enterprise and Ryder trucks for Independent Contractor
• Maintained compliance for each delivery driver/ helper
• Dispatched team, routed deliveries, and tagged pickups/exchanges
• Completed daily/weekly/ monthly deliverables
• Monitored truck inspections, tool audits, roadside surveillance
• Monitored KPI performance/ made top Team in the region 4 months in a row
• Oversaw the maintenance and repair of fleet vehicles, ensuring compliance with safety regulations
• Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
• Improved on-time delivery rates by optimizing transportation routes and scheduling.
• Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
• Coordinated driver dispatch to accomplish daily delivery requirements.

* Communicated with drivers and personnel to coordinate timely delivery of goods and materials.

• Directed dispatching, routing, and tracking of 6-8 fleet vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
• Generated reports to track deliveries and maintain proper records and documentation.
• Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
• Answered phone calls and responded to customer emails.
• Monitored vehicle locations to coordinate timely arrivals.

• Managed end-to-end logistics operations, including transportation, warehousing, and inventory management
• Oversaw hiring, training, and evaluation of logistics team members, fostering professional growth opportunities within the department.
• Ensured compliance with industry regulations and company policies through rigorous monitoring and training efforts.
• Led a team of 8 logistics coordinators in coordinating the movement of goods from suppliers to customers
• Evaluated third-party logistics providers regularly to ensure quality performance standards were met consistently.
• Enhanced customer satisfaction by ensuring timely delivery of products through constant communication with carriers and suppliers.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

• Provided exceptional customer service by promptly greeting and assisting customers with their automotive service needs
• Effectively communicated with customers to understand their vehicle concerns and accurately documented them for the technicians
• Recommended necessary repairs and maintenance based on thorough inspections, ensuring customer safety and satisfaction
• Collaborated with technicians to review repair estimates, explaining the scope of work and associated costs to customers
• Managed a high volume of incoming calls, scheduling appointments, and coordinating service requests efficiently
• Maintained accurate records of all customer interactions, service history, and repairs performed in the database system
• Assisted in resolving customer complaints or issues regarding services provided, ensuring prompt resolution and customer retention

• Up-sold additional menu items, beverages and desserts to increase restaurant profits.
• Took necessary steps to meet customer needs and effectively resolve food or service issues.
• Recorded customer orders and repeated them back in a clear, understandable manner.
• Served fresh, hot food with a smile in a timely manner.
• Communicated clearly and positively with co-workers and management.
• Resolved guest complaints promptly and professionally.
• Served orders to customers at windows, counters and tables.