Breanna Franklin
Covington
Summary
Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Overview
10
10
years of professional experience
2017
2017
years of post-secondary education
Work History
Office Assistant
Q&K Electric
Montgomery
10.2024 - Current
- Managed office supplies and inventory for efficient daily operations.
- Organized and maintained filing systems for easy document retrieval.
- Assisted with scheduling appointments and coordinating meetings for staff.
- Handled incoming calls and directed inquiries to appropriate personnel.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
Customer Service Representative
Amazon
Birmingham
06.2020 - 09.2023
- Provided customer support through phone and chat systems.
- Resolved client inquiries and issues efficiently.
- Maintained up-to-date knowledge of products and services offered.
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
Front Service Clerk
Publix
Montgomery
01.2018 - 03.2019
- Assisted customers with inquiries and provided product information.
- Processed transactions accurately at the cash register.
- Maintained cleanliness and organization of the front service area.
Customer Service Representative
Target
Montgomery
01.2016 - 01.2018
- Assisted customers with product inquiries and store navigation.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained a clean and organized sales floor for optimal shopping experience.
- Processed transactions quickly and accurately at the cash register.
- Handled returns and exchanges according to company policies.
Education
Jefferson Davis High School
Montgomery, AlabamaSkills
- Office administration
- Data entry
- Inventory management
- Document organization
- Effective communication
- Problem solving
- Time management
- Multitasking
- Invoice processing
Timeline
Office Assistant
Q&K Electric
10.2024 - Current
Customer Service Representative
Amazon
06.2020 - 09.2023
Front Service Clerk
Publix
01.2018 - 03.2019
Customer Service Representative
Target
01.2016 - 01.2018
Jefferson Davis High School