Breanna Heideman
Newnan
Summary
Dynamic office manager and registered dental assistant with a strong background in administrative support and relationship building. Successfully developed office policies and trained staff to enhance operational effectiveness and patient care, ensuring compliance and efficiency in a fast-paced environment.
Overview
6
6
years of professional experience
Work History
Office Manager/Registered Dental Assistant
Olympia Dental Center
Tumwater, WA
11.2019 - 03.2024
- Coordinated appointment scheduling and patient communications for optimal clinic efficiency.
- Managed daily office operations to ensure efficient workflow and service delivery.
- Streamlined billing processes, improving accuracy in insurance claims submissions and collections.
- Developed and implemented office policies to enhance operational effectiveness and compliance.
- Trained and mentored administrative staff on office procedures and best practices for patient care.
- Collaborated with dental team to optimize patient flow and reduce wait times through effective scheduling strategies.
Barista
Ebony and Ivory
Lacey, WA
06.2021 - 09.2022
- Prepared high-quality beverages according to standard recipes and customer preferences.
- Assisted customers with menu selections, enhancing overall dining experience through personalized service.
- Trained new baristas on beverage preparation techniques and customer service protocols.
- Operated espresso machines and coffee grinders, troubleshooting equipment issues.
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
Dental Assistant
Light Dental Studios
Puyallup, WA
04.2018 - 09.2019
- Collaborated with dentists to develop treatment plans tailored to individual patient needs.
- Assisted in patient management, ensuring smooth flow during dental procedures.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Prepared examination rooms, sterilized instruments, and maintained compliance with safety protocols.
Education
High School Diploma -
Freedom Academy
Shelton, WARegistered Dental Assisting - Dental Assisting
Altierus Community College
Tacoma, WA05-2018
Skills
- Office management
- Office administration
- Customer service
- Administrative management
- Patient coordination
- Administrative support
- Patient record management
- Organizational skills
- Relationship building
Timeline
Barista
Ebony and Ivory
06.2021 - 09.2022
Office Manager/Registered Dental Assistant
Olympia Dental Center
11.2019 - 03.2024
Dental Assistant
Light Dental Studios
04.2018 - 09.2019
High School Diploma -
Freedom Academy
Registered Dental Assisting - Dental Assisting
Altierus Community College