Breanna Holley
Rome
Summary
Customer-focused professional with over 5 years of experience in client engagement, team support, and problem resolution. Proven ability to deliver high-quality service in fast-paced environments by listening with empathy, resolving issues quickly, and building strong customer relationships. Adept at multitasking, adapting to changing priorities, and utilizing technology to provide efficient and accurate support. Seeking to bring strong communication, accountability, and problem-solving skills to a remote customer service role with Mutual of Omaha.
Results-driven professional in sales management, known for high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and business growth.
Overview
5
5
years of professional experience
Work History
Sales Manager
Ulta Beauty
Woodstock
02.2025 - Current
- Lead and support a high-performing team while delivering customer-first service.
- Provide problem resolution and personalized solutions to meet customer needs.
- Manage scheduling, operational excellence, and team engagement in a fast-paced environment.
- Utilize technology and reporting tools to track goals and improve customer satisfaction.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established relationships with key clients, while maintaining existing customer base.
- Resolved customer complaints regarding sales and service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Chanel Counter Manager
Macy's
Kennesaw
05.2023 - 02.2024
- Delivered exceptional customer service by actively listening and tailoring solutions to client needs.
- Coached and developed staff on effective communication and service techniques.
- Applied company policies and procedures to ensure accurate operations and compliance.
- Managed multiple priorities including inventory, scheduling, and customer support.
- Managed daily operations of cosmetics and fragrance counters in a high-traffic retail environment.
- Reviewed and analyzed business performance on daily, weekly, monthly, seasonal and annual basis.
- Performed regular maintenance checks on POS systems, registers, scanners and other equipment used in the store.
Chanel Specialty Beauty Advisor
Ulta Beauty
Dallas
11.2022 - 05.2023
- Supported customer needs through clear communication and strong product knowledge.
- Balanced multiple tasks while meeting service and sales goals in a fast-paced setting.
- Collaborated with team members to deliver seamless service and support.
- Handled customer inquiries and resolved issues to ensure satisfaction and loyalty.
- Placed special orders or called other stores to find desired items.
MAC Specialty Beauty Advisor
Ulta Beauty
Tyler
04.2022 - 11.2022
- Guided customers through complex product and service questions with patience and empathy.
- Trained team members on effective customer engagement and policy application.
- Ensured accurate handling of customer transactions and inquiries.
Kiehl’s Business Manager
Dillard's
Tyler
02.2021 - 04.2022
- Built lasting customer relationships by addressing concerns and providing accurate information.
- Oversaw daily operations while maintaining accountability and reliability in all tasks.
- Coordinated events and team meetings, promoting collaboration and strong communication.
- Analyzed sales data to identify trends and inform business decisions.
- Used variety of software packages to support sales functions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School - Pathway in Marketing
Villa Rica High School
Villa Rica, GASkills
- Strong Communication
- Active Listening
- Problem-Solving
- Conflict Resolution
- Customer Relationship Management
- Accountability
- Reliability
- Tech-Savvy
- Virtual Collaboration
- Ability to Multitask
- Adapt Under Pressure
- Understanding of Policies
- Understanding of Procedures
- Team Collaboration
- On-Camera Engagement
Timeline
Sales Manager
Ulta Beauty
02.2025 - Current
Chanel Counter Manager
Macy's
05.2023 - 02.2024
Chanel Specialty Beauty Advisor
Ulta Beauty
11.2022 - 05.2023
MAC Specialty Beauty Advisor
Ulta Beauty
04.2022 - 11.2022
Kiehl’s Business Manager
Dillard's
02.2021 - 04.2022
High School - Pathway in Marketing
Villa Rica High School