Breanna Hooks
Martinez
Summary
Customer-focused and highly organized professional with experience in both fast-paced hospitality and administrative scheduling roles. Skilled at delivering exceptional service, coordinating complex schedules and supporting retail sales of sheet music and accessories. Strong communication, multitasking, and problem-solving abilities with building positive client relationships and collaborating effectively with diverse teams.
Overview
2
2
years of professional experience
Work History
Server
Bonefish Grill
08.2024 - Current
- Delivered attentive, friendly, and efficient service to an average number of guests per shift in a high-volume, fast-paced dining environment
- Accurately took and entered orders while maintaining in-depth knowledge of menu items, daily specials, and seasonal offerings
- Recommended appetizers, entrees, desserts, and beverages to enhance guest experience and increase sales
- Resolved guest concerns promptly and professionally to ensure satisfaction and encourage repeat business
- Processed payments, balanced cash drawers, and handled POS system transactions with accuracy
Sales Associate
Turner's Keyboards
06.2023 - Current
- Excellent organizational skills and attention to detail for tracking multiple service orders simultaneously
- Professional phone etiquette and active listening skills to assist customers and relay accurate information
- Customer service and relationship-building skills to ensure a positive client experience
- Point-of-sale (POS) operation and retail sales experience for sheet music and accessories
- Proficiency with scheduling software, spreadsheets, and office productivity tools (email, CRM, invoicing systems)
- Ability to prioritize tasks and manage time effectively in a busy environment
- Dependability, punctuality, and professionalism in all client interactions
Education
High School Diploma -
Lakeside High School
Evans, GA05-2024
Associate of Science - Criminal Justice
Georgia Military College
Augusta, GA07-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Bonefish Grill
08.2024 - Current
Sales Associate
Turner's Keyboards
06.2023 - Current
High School Diploma -
Lakeside High School
Associate of Science - Criminal Justice
Georgia Military College
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