Experienced leader with a strong background in training and guiding teams. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals.
Overview
21
21
years of professional experience
Work History
Site Lead
Securitas USA
02.2024 - Current
Trained new team members on site policies and procedures.
Provided continued onsite training to help develop screening officer skills.
Evaluated screening officer performance and provided coaching to address inefficiencies.
Encouraged strong communication within the team to promote stronger teamwork.
Maintain and submit weekly time sheets
Manage weekly schedule changes
Led the team to a 100% site audit through continued training and maintaining the client's high standards
Screening Supervisor
Securitas Security Services USA
08.2023 - 02.2024
Increased team productivity by implementing efficient workflows and setting clear expectations for screening officers.
Demonstrated commitment to the client's core values, leading by example and fostering a culture of excellence.
Developed screening officer and supervisor skills through targeted training, resulting in improved performance and consistency across all shifts
Developed and implemented lines of communication within the team
Upscale Security Officer
G4S
01.2014 - 01.2016
Unarmed site security
Access control to data center gates and buildings, log monitoring, badge access control, mobile patrols by foot and motor.
Maintained strong customer service while being vigilant about access control onto secured property
Safeguarded sensitive information by adhering to strict confidentiality protocols when handling client data or documents.
Trained new team members on organization-specific protocols, best practices for observing and reporting incidents, and upholding professional standards as upscale security officers.
I was honored as a top performer on our client site for recognizing and reporting safety violations on multiple occasions and recognized by our site supervisor for attitude and service excellence.
Associate
Sam's Club #4839
04.2012 - 01.2014
Began as a cashier and was quickly promoted to Soft Lines Assistant supervisor
Designed, setup and maintained floor displays as Soft Line assistant in addition to cleaning and maintaining our section
Always focus on strong customer service and excellence in detail
Because of my willingness to take on challenging tasks and work without supervision I was asked to take on a role of Comp Shopper outside of our club
Daily tasks were at remote locations to comparison shop a predetermined list of grocery items to ensure our bottom-line system prices were competitive and accurate
This position demanded attention to detail, excellent time-management skills, and accurate data entry.
Restaurant Co-Owner/Operator
Spudnut Bake Shop
12.2006 - 02.2012
Front-of-house Manager
Developed the company SOP
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Developed and implemented employee training programs to improve skills and boost morale.
Managed daily business operations, resulting in smooth workflow and enhanced productivity.
Trained and guided team members to maintain high productivity and performance metrics.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Lead Security Officer
Securitas Security Services USA
01.2004 - 12.2006
Access control officer maintaining gate access, office management, information verification, gate card creation.
Managed access control systems, ensuring only authorized personnel were granted entry to restricted areas.
Assisted in the development of site-specific security plans, incorporating unique facility requirements and providing comprehensive protection measures.
Responded quickly to emergency situations to assess and deflect issues.
Education
Some College (No Degree) - Microsoft Specialist
Tulsa Community College
Tulsa, OK
Drafting And Design Technology - Computer Aided Drafting
Tulsa Community College
Tulsa, OK
12.2021
Skills
Customer Service
Security protocols
Training
Security operations
Teamwork and collaboration
Activities
Use this section to highlight your relevant passions, activities, and how you like to give back. It’s good to include Leadership and volunteer experiences here. Or show off important extras like publications, certifications, languages and more.
Timeline
Site Lead
Securitas USA
02.2024 - Current
Screening Supervisor
Securitas Security Services USA
08.2023 - 02.2024
Upscale Security Officer
G4S
01.2014 - 01.2016
Associate
Sam's Club #4839
04.2012 - 01.2014
Restaurant Co-Owner/Operator
Spudnut Bake Shop
12.2006 - 02.2012
Lead Security Officer
Securitas Security Services USA
01.2004 - 12.2006
Some College (No Degree) - Microsoft Specialist
Tulsa Community College
Drafting And Design Technology - Computer Aided Drafting
Tulsa Community College
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