Brenai Carter
Albany
Summary
Dedicated customer service professional with 15 years of experience in diverse roles, including Remote Customer Care Coordinator and Customer Service Lead. Proven ability to address and resolve customer concerns, manage financial transactions, and facilitate effective communication with healthcare providers. Seeking a Customer Service Representative position to leverage skills in customer support and process coordination.
Resourceful Resolution Coordinator with background in resolving complex customer service issues, managing conflicts and implementing effective solutions. Strong skills include team collaboration, strategic planning, and communication. Recognized for improving customer satisfaction levels and streamlining resolution processes in previous roles.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
16
16
years of professional experience
Work History
Sr Resolution Coordinator
Walmart
10.2024 - Current
- Company Overview: Bentonville Arkansas
- Spark Delivery support department. Assisting drivers with account issues.
- Assisting drivers with Delivery and shopping orders.
- Resolving escalation tickets.
- Transportation department. Dispatcher services. Assisting drivers and regions with editing and updating drivers trips. Recovering and resolving issues drivers havr with trips. Navigating maps and mileage for drivers. Assisting drivers with loads and trailers.Dispatching drivers to different locations.
- Bentonville Arkansas
- Trained new team members on effective resolution strategies and company policies.
- Developed and maintained documentation for resolution procedures and best practices.
- Identified any potential risks associated with resolving customer issues before making final decisions.
- Communicated effectively with other departments regarding progress made towards resolving customer issues.
- Maintained up-to-date records of all interactions with customers using appropriate documentation techniques.
Remote Customer Care Coordinator/Radiology Scheduler
Carenet Connect
Dallas
12.2023 - 10.2024
- Company Overview: Dallas, Texas
- Coordinate patient appointment scheduling, including modifications and cancellations, ensuring a streamlined process for radiology services.
- Facilitate health insurance authorization for patients, providing essential support in understanding radiology procedures.
- Address and resolve patient concerns effectively, maintaining clear communication with healthcare providers to assist with radiology appointment coordination.
- Dallas, Texas
Remote Customer Care Coordinator/Appeal Specialist
Continuum GBL
Dallas
08.2022 - 12.2023
- Company Overview: 3824 Cedar Springs Rd, Dallas, Texas
- Reviewed insurance claims to assess denials and approvals, ensuring accuracy in claim history and patient information.
- Coordinated with healthcare providers to manage billing and coding tasks, including data entry and electronic document transmission.
- Provided customer support by assisting with prescription orders, refills, and tracking deliveries, as well as educating patients on health programs.
- 3824 Cedar Springs Rd, Dallas, Texas
Residential Advisor
MTC/Turner Job Corps
Albany
06.2021 - 09.2022
- Company Overview: 2000 Turner Job Corps Rd, Albany, GA 31705
- Maintained accurate inventory records and facilitated the supply chain for office materials, ensuring efficient resource distribution and document management.
- Developed and executed training modules for young adults on daily living skills, contributing to their successful adaptation to residential independence.
- Provided critical support during crisis situations, effectively managing and de-escalating incidents to maintain a safe and stable living environment.
- 2000 Turner Job Corps Rd, Albany, GA 31705
Customer Service Lead
Food Lion/Western Union
Albany
08.2019 - 06.2021
- Company Overview: 1511 Radium Springs Rd, Albany, GA 31705
- Managed financial transactions, including the accurate counting and collection of cash from registers and maintaining the cash safe at the beginning and end of each shift.
- Provided customer service by efficiently processing grocery purchases, handling returns and refunds, and executing additional services such as lottery, money order, and check cashing.
- Trained and supervised cashier staff, ensuring adherence to service standards and resolving transactional discrepancies.
- 1511 Radium Springs Rd, Albany, GA 31705
Cashier, Waitress, Closer, and Food Service Worker
Marine Corps Logistics Base
Albany
05.2015 - 11.2020
- Company Overview: Albany GA
- Managed end-of-day financial transactions and accurately closed out the sales system, ensuring all cash and debit payments were accounted for.
- Delivered high-quality customer service by promptly greeting guests, efficiently processing food orders, and providing hospitable care throughout their dining experience.
- Supported catering operations by serving as a host and waitress, contributing to the seamless execution of events.
- Albany GA
General Laborer
Equity Group Georgia Division
Camilla
07.2012 - 09.2015
- Company Overview: 7720 Hwy 19, Camilla, GA 31730
- Assisted in the operation of an assembly line, ensuring efficient processing and preparation of poultry products.
- Conducted precise cutting and packaging of poultry, adhering to strict quality control standards.
- 7720 Hwy 19, Camilla, GA 31730
Sandwich Artist, Prep and Cashier
Subway Sandwiches
Albany
11.2011 - 01.2013
- Company Overview: East Oglethorpe Blvd, Albany, GA 31705
- Provided high-quality customer service by accurately assembling sandwiches and salads according to specific customer requests.
- Managed point-of-sale operations, ensuring accurate financial transactions and end-of-shift reconciliations.
- East Oglethorpe Blvd, Albany, GA 31705
Host, Waitress and Cashier
Texas Steakhouse & Saloon
Roanoke Rapids
06.2009 - 08.2011
- Company Overview: 1703 Julian R Allsbrook Hwy, Roanoke Rapids, NC 27870
- Managed guest relations by promptly greeting and efficiently seating patrons, ensuring a welcoming environment while meticulously taking and processing both dine-in and to-go orders.
- Delivered attentive service by accurately serving food and beverages, coupled with handling cash and debit transactions, contributing to a seamless dining experience.
- 1703 Julian R Allsbrook Hwy, Roanoke Rapids, NC 27870
Education
Criminal Justice - Criminal Justice
Albany Technical College
05.2023
High School Diploma -
Weldon STEM Academy
05.2011
Skills
- Issue tracking
- Customer service
- Documentation management
- Problem solving
- Appointment scheduling
- Billing coordination
- Time management
- De-escalation techniques
- Information collection
- Situational awareness
- Conflict management
- Document preparation
- Issue clarification
- Analytical thinking
- Team collaboration
- Attention to detail
- Dispute analysis
- Teamwork
- Insurance verification
- Microsoft Office Suite
- Team training
- Shift scheduling
Timeline
Sr Resolution Coordinator
Walmart
10.2024 - Current
Remote Customer Care Coordinator/Radiology Scheduler
Carenet Connect
12.2023 - 10.2024
Remote Customer Care Coordinator/Appeal Specialist
Continuum GBL
08.2022 - 12.2023
Residential Advisor
MTC/Turner Job Corps
06.2021 - 09.2022
Customer Service Lead
Food Lion/Western Union
08.2019 - 06.2021
Cashier, Waitress, Closer, and Food Service Worker
Marine Corps Logistics Base
05.2015 - 11.2020
General Laborer
Equity Group Georgia Division
07.2012 - 09.2015
Sandwich Artist, Prep and Cashier
Subway Sandwiches
11.2011 - 01.2013
Host, Waitress and Cashier
Texas Steakhouse & Saloon
06.2009 - 08.2011
Criminal Justice - Criminal Justice
Albany Technical College
High School Diploma -
Weldon STEM Academy