Brenda Cardenas
Norcross,GA
Summary
Dedicated Medical Front Desk Lead/Float with excellent 8 years of experience carrying out clerical and customer service tasks. Skilled at supporting customers with simple and complex needs with professionalism and also providing high-quality customer service. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
8
8
years of professional experience
Work History
Medical Front Desk Lead/Float
Johns Creek Primary Care
Suwanee, GA
02.2023 - Current
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored staff on customer service excellence and operational procedures.
- Assisted in handling patient inquiries, providing information about services and procedures.
- Processed insurance verifications to ensure timely billing and reduce claim denials.
- Monitored patient vital signs and reported changes to healthcare teams promptly for effective care delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Front Desk Medical Receptionist
Comprehensive Primary Care
Lawrenceville, GA
01.2021 - 02.2023
- Managed patient scheduling and appointment confirmations to optimize clinic flow.
- Trained new staff on front desk procedures and use of practice management software to ensure consistency.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Front Desk Medical Receptionist
Top Doc OBGYN
Chamblee, GA
12.2019 - 01.2021
- Managed scheduling for multiple departments, optimizing resource allocation and team efficiency.
- Processed patient intake forms and verified insurance information for accuracy.
- Coordinated communication between patients and healthcare providers to ensure seamless service delivery.
- Helped patients complete necessary medical forms and documentation.
Front Desk Medical Receptionist
Clinica Union Family Practice
Chamblee, GA
09.2018 - 12.2019
- Processed patient registrations and insurance verifications with attention to detail.
- Maintained organized medical records, ensuring compliance with privacy regulations.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Skills
- Teamwork and collaboration
- Flexible and adaptable
- Multitasking Abilities
- Staff training and development
- Personable and friendly
- Bilingual
- Attention to detail
- Multitasking
- Decision-making
Proficient In
ECW
GreenWay
EPIC
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Front Desk Lead/Float
Johns Creek Primary Care
02.2023 - Current
Front Desk Medical Receptionist
Comprehensive Primary Care
01.2021 - 02.2023
Front Desk Medical Receptionist
Top Doc OBGYN
12.2019 - 01.2021
Front Desk Medical Receptionist
Clinica Union Family Practice
09.2018 - 12.2019