Brenda Franco
Columbus
Summary
Experienced banking professional with 7+ years in retail banking, customer service, and branch operations. Skilled at building client relationships, identifying financial needs, and providing banking solutions. Strong background in account management, cash handling, compliance, and digital banking support. Known for excellent customer service, teamwork, and accuracy in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Universal Banker II
Truist Bank
Columbus
09.2023 - Current
- Delivered exceptional client service by managing complex and routine banking transactions, identifying customer needs, and recommending tailored financial solutions.
- Supported branch sales goals through proactive outbound calls, client outreach, and strategic referral generation for banking products and services.
- Assisted with account openings, resolved issues, and managed relationships for consumer and business clients to enhance client satisfaction.
- Educate clients on digital banking services including online banking, mobile banking, and ATM self-service solutions.
- Maintain compliance with banking regulations, internal controls, and operational procedures.
- Participate in ongoing product knowledge, leadership, and sales training programs to enhance client service delivery.
Senior Teller
Truist Bank
Columbus
02.2022 - Current
- Process client transactions accurately including deposits, withdrawals, credit card payments, mortgage payments, and HELOC payments.
- Managed branch opening and closing procedures, ensuring operational efficiency and compliance with security standards.
- Balanced and maintained branch vault cash levels, overseeing incoming and outgoing cash shipments to ensure accuracy.
- Train and mentor new employees on banking procedures, customer service standards, and compliance policies.
- Provided leadership support by performing Branch Coordinator duties.
- Demonstrated initiative and problem-solving skills in high-pressure situations, adapting to challenges as they arose.
Bank Teller
Wells Fargo
Columbus
09.2018 - 11.2021
- Delivered outstanding customer service by processing deposits, withdrawals, cash advances, foreign currency orders, and safe deposit box access.
- Assisted customers with banking products, processed loan withdrawals, resolved lost or stolen card issues, and addressed account inquiries to enhance customer satisfaction.
- Managed branch vault counts, cash shipments, and balancing procedures with a high level of accuracy.
- Maintained ATM functionality, processed night deposits, and completed daily back-office operations.
- Educated customers on online banking services, mobile applications, and digital financial tools to improve their banking experience.
- Generated referrals by identifying customer financial needs and connecting clients with appropriate banking specialists to promote tailored financial solutions.
- Served as district representative in focus groups aimed at improving teller workflow and branch operations.
- Supported multiple branches experiencing staffing shortages and participated in community volunteer events.
Education
High School Diploma -
Bell Gardens High School
Bell Gardens, CA06-1998
Medical Billing & Insurance Coding Certificate -
United Education Institute
Huntington Park, CASkills
- Consumer & Business Banking
- Banking support
- Branch operations
- Account maintenance
- ATM troubleshooting
- Vault management
- Risk management
- Cross-selling sales
- Client retention
- Customer Service Excellence
- Team training
- Conflict resolution
Special Training
- Loss Prevention
- Robbery Procedures
- Suspected Financial Elder Abuse
- Branch Cash Handling
- Online & Mobile Engagement
- Lead Teller Training Course
Timeline
Universal Banker II
Truist Bank
09.2023 - Current
Senior Teller
Truist Bank
02.2022 - Current
Bank Teller
Wells Fargo
09.2018 - 11.2021
High School Diploma -
Bell Gardens High School
Medical Billing & Insurance Coding Certificate -
United Education Institute