Brenda Jackson
Bethlehem
Summary
Professional account management professional with strong focus on building and maintaining client relationships. Adept at driving results through collaborative teamwork and adaptable to changing needs. Skilled in communication, negotiation, and problem-solving. Reliable and goal-oriented, with proven track record in achieving targets and enhancing customer satisfaction.
Overview
20
20
years of professional experience
Work History
Account Representative
Piedmont HealthCare
03.2020 - Current
- Managed client accounts, ensuring high satisfaction and addressing inquiries promptly.
- Developed strong relationships with healthcare providers to enhance service delivery.
- Coordinated communication between departments to streamline patient care processes.
- Facilitated training sessions for new staff on account management systems and protocols.
- Contacted customers to assess satisfaction and current needs.
- Analyzed accounts for delinquencies and other ongoing issues.
Team Lead
Northside Hospital Atlanta
06.2010 - 03.2020
- Led multidisciplinary teams to enhance patient care and operational efficiency.
- Implemented process improvements that streamlined workflow and reduced patient wait times.
- Developed training programs to mentor staff on best practices and compliance standards.
- Coordinated departmental initiatives to ensure adherence to healthcare regulations and policies.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Patient Access Representative
Northside Hospital Atlanta
01.2006 - 06.2010
- Greeted and registered patients, ensuring accurate collection of personal and insurance information.
- Assisted patients with scheduling appointments, navigating complex healthcare systems.
- Verified insurance eligibility and benefits, facilitating seamless patient access to services.
- Managed patient inquiries efficiently, providing detailed information on procedures and policies.
- Collaborated with clinical staff to streamline patient flow and enhance service delivery.
- Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Trained new team members on registration processes and hospital systems for optimal performance.
Education
High School Diploma - General
Winder Barrow High School
Winder, GA05.1995
Skills
- Customer engagement
- Account management
Timeline
Account Representative
Piedmont HealthCare
03.2020 - Current
Team Lead
Northside Hospital Atlanta
06.2010 - 03.2020
Patient Access Representative
Northside Hospital Atlanta
01.2006 - 06.2010
High School Diploma - General
Winder Barrow High School