Brenda Meza
Athens,GA
Summary
Sporting goods professional with focus on delivering high-quality customer service and product expertise. Proven ability to assist customers in selecting best products for their needs while maintaining collaborative team environment. Known for adaptability and commitment to achieving store goals through effective communication and problem-solving.
Restaurant management professional with background in ensuring high standards and delivering results. Effective at streamlining operations and enhancing guest satisfaction through strong leadership and problem-solving skills. Known for fostering teamwork and adaptability in dynamic environments.
Knowledgeable with proven background in leading cashier teams to ensure efficient daily operations. Demonstrated ability to streamline processes and enhance customer satisfaction through effective problem-solving. Skilled in team management and conflict resolution.
Overview
16
16
years of professional experience
Work History
Sporting Goods Sales Associate
Walmart
08.2023 - 02.2025
- Executed brand connections with customers to promote products and meet brand sales goals.
- Maintained store displays and followed store housekeeping standards and procedures to provide assortment of sporting goods.
- Ticketed items with pricing and mark-downs and restocked sales floor according to merchandising plan.
- Processed sales transactions with point of sale system, upselling loyalty program and private label credit cards.
- Communicated merchandise needs, pricing concerns and operations problems to management for problem resolution.
- Achieved personal and store sales goals by applying sound customer service and sales protocol.
- Followed company standards for merchandise presentation and planograms of best apparel and equipment brands in sporting goods.
- Explained details regarding current store promotions, sales, and special events to customers.
- Possessed superior product knowledge to direct and upsell sporting items to meet sporting enthusiasts' needs.
- Complied with loss prevention standards and audit requirements to support retail operations.
Assistant Restaurant Manager
Cali N Tito's
07.2020 - 06.2023
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Managed team of up to restaurant staff, maintaining exceptional customer service and quality standards.
Cashier Team Lead
Perry's Convenience Store
06.2009 - 05.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
High School Diploma -
Clarke Central High School
350 South Milledge Ave Athens Ga 3060508-2010
Skills
- Goal oriented
- Customer engagement
- Sales assistance
- Customer interaction
- Order tracking
- Product restocking
- Brand awareness
- Sales goals
- Store maintenance
- Upselling strategies
- Staff training and development
- Food safety compliance
- Shift management
- Cash handling
- Problem-solving
- Team leadership
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Sporting Goods Sales Associate
Walmart
08.2023 - 02.2025
Assistant Restaurant Manager
Cali N Tito's
07.2020 - 06.2023
Cashier Team Lead
Perry's Convenience Store
06.2009 - 05.2020
High School Diploma -
Clarke Central High School
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