Brenda Michaca
Covington
Summary
Seasoned Secretary with several years of experience in high-volume office settings. Strong regulatory knowledge, multitasking abilities, and independent thinking skills devoted to enhancing team performance. Well-organized and hardworking with adaptability and responsiveness for changing demands.
Overview
16
16
years of professional experience
2007
2007
years of post-secondary education
Work History
Office Secretary
J & J Comfort Now Heating and Air
Conyers
01.2018 - 09.2025
- Managed scheduling for service appointments and technician dispatch.
- Maintained organized filing system for customer records and correspondence.
- Assisted customers with inquiries and directed calls to appropriate departments.
- Coordinated office supplies inventory and placed orders as needed.
- Prepared invoices and processed payments for services rendered.
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Answered telephones promptly and directed calls to appropriate personnel.
- Ensured that all customer service requests are handled in a timely manner.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
Restaurant Waiter
IHOP
Conyers
01.2017 - 01.2017
- Provided excellent customer service in a fast-paced dining environment.
- Took accurate food and drink orders from guests promptly.
- Delivered food and beverages efficiently to tables while ensuring satisfaction.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Handled guest inquiries and resolved issues to enhance dining experience.
- Processed payments accurately and efficiently using point-of-sale system.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Resolved customer complaints in a polite manner according to company policy.
- Checked on guests during meals to ensure satisfaction with each course.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Warehouse Worker
Resource Employment Solutions
Conyers
06.2009 - 04.2011
- Maintained inventory accuracy through regular cycle counts and audits.
- Collaborated with team members to meet daily shipping targets effectively.
- Implemented best practices for maintaining a clean and safe work environment.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Ensured safety protocols were followed at all times while operating machinery.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
Education
GED
Covington, GASkills
- Scheduling management
- Customer service
- Invoice processing
- Office organization
- Data entry accuracy
- Payment processing
- File management
- Problem solving
- Attention to detail
- Team collaboration
- Adaptability to change
- Conflict resolution
- Scheduling appointments
- File organization
- Billing and invoicing
- Verbal communication
- Supply ordering
- Inventory purchasing
- Load handling
- Equipment operation
- Safety compliance
- Clear communication
- Order fulfillment
- Assembly and production
- Picking and packing
Languages
Spanish
Native/ Bilingual
Timeline
Office Secretary
J & J Comfort Now Heating and Air
01.2018 - 09.2025
Restaurant Waiter
IHOP
01.2017 - 01.2017
Warehouse Worker
Resource Employment Solutions
06.2009 - 04.2011
GED